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“Good....but could be so much more....”
4 of 5 bubbles Review of Riverside Hotel

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Riverside Hotel
Ranked #15 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Boston, Massachusetts
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good....but could be so much more....”
4 of 5 bubbles Reviewed 21 March 2014

Hubby and I stayed here last week for four nights. It's a lovely hotel that could be so much more. Decor is fine, rooms are clean and well appointed.

But service is so lacking. They're just not trying to be anything more than ok. Being "not rude" isn't enough in this age of customer service.

Never a "hello" from a staff member. When we complained that at 4:00 our room wasn't clean yet, there was no apology. There was no offer of a drink at the bar. There was not a smile or anything. Really?

Then the restaurant. No customer service. None. No greeting. No invitation to dine as you walk past. And no smiling. I think this place could do so much more with a little training.

Two wastes of good opportunities to make cash: Drinks and snacks in the garden and by the pool. These would be a cash cow.

oh, and redo the book left in the room. There is no information about things that matter: the pool, the restaurant, the bar, internet, etc.

Room Tip: We were in the tower. It was fine
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuvnCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 28 March 2014
Hi LuvnCouple,

Thank you so much for your feedback on TripAdvisor! We're happy you had a nice stay and enjoy the area! Although we are surprised to hear the comments on our service we take all criticisms very seriously and your comments were shared with upper management and staff. We truly hope to see you back for an exceptional experience.


Sunny Regards,

Kristi
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (423)
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English first
Marietta, Georgia
Level Contributor
85 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 20 March 2014

Stayed here for business travel. Corporate rate so I wasn't surprised to end up in the older part. Room was small, bathroom was even smaller. Furniture and fixtures very dated. Everything was very clean, bed was very comfie, and the staff was warm and professional, a nice blend that is hard to achieve sometimes. I seem to remember a comment in a reply from management to another review about an upcoming renovation/remodel. The non-tower section needs it, bordering on badly. Great location in the heart of the Las Olas area, with a number of great restaurants within easy walking distance. Breakfast in the hotel restaurant was delicious with wonderful service.

Room Tip: Go for the tower, avoid the other rooms if you have a choice.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AzCat225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 28 March 2014
HI Rappin Ricky B!

Thank you so much for your feedback on TripAdvisor and we're thrilled you had an enjoyable stay! Yes, all rooms in our old and new tower will be completely renovated this year. We'd love for you to join us again and give us your feedback! We also suggest you get the opportunity to try our seafood restaurant, Wild Sea Oyster Bar and Grille.

Sunny Regards,

Kristi
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexborough, United Kingdom
Level Contributor
170 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed 19 March 2014 via mobile

This was my 2nd visit, two weeks last year one week this year. The staff are excellent food was ok, the rooms in the Tower were big but the walls are paper thin, heard a guy in the next room coughing all night. We had a double bed the mattress was like a board on springs, when you got in at one side the other side went up, I'm a little heavier than my wife and the twin beds are the best option. The pool is across the road, not a problem, but we only had drinks service one day.
This isn't a big moan, I will definitely stay here again, it's on the plus side of 4 but please, Riverside, invest in better mattresses

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 28 March 2014
Hi there!

Thank you so much for your feedback on TripAdvisor! We happy to hear you enjoy our staff and fabulous location. We also appreciate all tips and criticisms and pass them along to our management right away. We're getting renovations this year and are looking forward to your return to hear your personal feedback!

Sunny Regards,

Kristi
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hampshire
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

We stayed in the "old" section of the hotel but were pleasantly surprised with the room. It was large, clean and quiet. I think the majority of people would be very happy with the "old", non-tower section. The hotel staff was very accommodating when requested a crib for our room. The pool was excellent! We only stayed for two nights, but we'll be back!

While you are there, find a Friday copy of the Sentinel Sun and cut out a 2-for-1 coupon for the Carrie B. boat tour, which leaves the Riverwalk about a 5 minutes walk from the hotel. If you're looking for a great, inexpensive breakfast, check out CJ's cafe about 2 blocks away. We got takeout sushi from "Sushi 1" which is 3 blocks away, and ate in the Riverside hotel courtyard... a really nice shaded part of the property to wind down with a glass of wine.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 28 March 2014
Hi JP,

Thank you so much for your feedback on TripAdvisor! We thrilled you enjoyed your time in the Classic Tower of the hotel as well as got the chance to explore the surrounding areas/restaurants of Las Olas! We're actually getting a renovation this upcoming year and would love to hear your feedback next time you visit us!

Sunny Regards,

Kristi
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 15 March 2014 via mobile

Stayed one night but going back next week for another shot. Why? Location. Cannot be beat. The hotel restaurant was very very good and the hotel staff too. I am going to upgrade to the towers and see if that improves my opinion of the room. I stayed in the historic wing (6th floor) and it was ok like a 3 star. The lobby and bar and restaurant is very inviting and relaxing. Tip: get a dining table outside and watch the world of people walk on by while enjoying this hotel's hospitality.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XciteSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 25 March 2014
HI XciteSteve,

Thank you for your feedback on Trip Advisor! We are thrilled you enjoyed your stay and are positive you will enjoy our Executive Tower. We think you'll be delighted to hear we are renovating our whole property this year and cannot wait for your feedback! Did you get the chance to eat dinner at the Wild Sea Oyster Bar and Grille? We're now open for dinner 7 days a week!

Sunny Regards,

Kristi
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 March 2014 via mobile

This is a great place to stay for a pre cruise or on your return it has a great position on Las olas where all the night life is and great shops and the best restaurants in town so all worth a visit prices are line line with the other hotels in the area.

Stayed March 2014, travelled with friends
Helpful?
1 Thank mickmac316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 21 March 2014
Hi MickMac316,

Thank you for your feedback on TripAdvisor! We're thrilled you enjoyed our lovely hotel as well as all Las Olas has to offer. We truly hope to see you back soon and hope you had a fantastic cruise!

Sunny Regards,

Kristi
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
965 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 452 helpful votes
4 of 5 bubbles Reviewed 11 March 2014

We stay here every year. You can't get a better location for great restaurants - right on Las Olas Boulevard...

The staff are super friendly and polite and are always very welcoming...

We recommend paying for an upgrade to the towers; the rooms are significantly better than the standard rooms.

One thing we don't like is the $10 charge a day for a fridge in the room; a hotel of this calibre should provide this services for free (especially as we stay every year at this hotel!)...

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff and Jenni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside1936, Manager at Riverside Hotel, responded to this review, 21 March 2014
Hi Floridabrits,

Thank you for your feedback on TripAdvisor! We're so grateful to have your business and company every year! We're doing a room makeover in both towers this year and we truly look forward to your feedback! If you have not gotten the chance yet we also suggest you try the Wild Sea Oyster Bar & Grille downstairs, will not disappoint!


Sunny Regards,

Kristi
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riverside Hotel

Property: Riverside Hotel
Address: 620 E Las Olas Blvd, Fort Lauderdale, FL 33301-2287
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Fort Lauderdale
#20 Business Hotel in Fort Lauderdale
#20 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Riverside Hotel 3.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Riverside Fort Lauderdale

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