Hubby and I stayed here last week for four nights. It's a lovely hotel that could be so much more. Decor is fine, rooms are clean and well appointed.
But service is so lacking. They're just not trying to be anything more than ok. Being "not rude" isn't enough in this age of customer service.
Never a "hello" from a staff member. When we complained that at 4:00 our room wasn't clean yet, there was no apology. There was no offer of a drink at the bar. There was not a smile or anything. Really?
Then the restaurant. No customer service. None. No greeting. No invitation to dine as you walk past. And no smiling. I think this place could do so much more with a little training.
Two wastes of good opportunities to make cash: Drinks and snacks in the garden and by the pool. These would be a cash cow.
oh, and redo the book left in the room. There is no information about things that matter: the pool, the restaurant, the bar, internet, etc.
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- Also Known As:
- Riverside Fort Lauderdale