We booked this Hotel for the end of our cruise as we were staying in Fort Lauderdale an extra 2 days and thought this hotel looked great from the pictures on their site. WRONG! The outside is beautiful as is the reception area. The room left much to be desired. There was hair on the bedspread, which we noticed immediately as the bedspread is white, there was hair on the sheets,the bathroom floor was dirty, black hair on floor and in shower. I was so upset that we went to the front desk to ask if we would lose all of our money for both nights that we had booked if we left and was told yes we would. We slept on clothes from our suitcase that night and my husband put a card on the bed asking the cleaning lady to change the bedding. The sheets were changed but the bedspread and pillow shams were not. We also received a call on the house phone the next morning telling us that their computers had gone down overnight and they needed to verify our info. I told the man on the phone that I was not comfortable doing that on the phone and would come to the front desk. He was insistent and I told him I would go to the front deskn to talk to him. We went down and the man at the desk said it was not him and did not appear overly concerned, but did say after my husband appeared angry that he would let security know. I wish we would have gone back to the Rodeway Inn.
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- Also Known As:
- Riverside Fort Lauderdale