Let me start with the positive aspects of this hotel...
It is in an awesome location. Right on Las Olas blvd, atop the Cheesecake factory. Basically surrounded by fancy little restaurants, clubs, shops, boutiques. You don't have to drive to grab a bite to eat. A note of advice would be that if you decide to take a stroll down Las Olas, expect to be given strange looks if you're not wearing something on the fancier side. I don't think I've seen so many women in heels & short dressed (with weather in the 50's) in my life!
The hotel is very attractive & large from the outside. The valet parkers are very efficient & professional. Upon entering the lobby, I was extremely impressed and quickly became excited about my stay. Very elegant looking from the floor level. The receptionist was so kind & helpful. Super friendly & quick. So far, so good!
We got our room key & went up to our floor to see our room. Everything was still perfect until the (very fancy) elevators opened on our floor. I felt like I was in the wrong hotel, or a completely different building! It honestly looked like it could have been the lobby of a one-star motel. Not dirty, but very old, outdated, kind of creepy feel to it. It seemed abandoned as well, considering it was very quiet & the hallway only had about five doors down until it ended at a fire exit. When we opened our room door, it was extremely dark inside, and the lightswitch by the door was useless (i'm pretty sure it's the same for the other rooms as well because our friends who stayed on the floor below us had the same issue). We finally found another lightswitch in the room that actually worked, and once I got to see the room, my first thought was "wow, this is tiny". My boyfriend thought it was "cool" because of how old fashioned everything looked. The outlets & the walls. It was kind of historical looking, considering the hotel was built in the 30's I believe? Not too certain. But you can tell, it hadn't been remodeled since then. I, on the other hand, only thought it was kind of "cool" for a short while & then spent the remainder of my time wishing I was in a more modern hotel, especially since that's what we THOUGHT we paid for.
The bed was very large & comfortable. The top sheet is thin, but didn't bother me too much. Huge closet. Old tv. Musky smell. The bathroom had a public restroom feel, especially the toilet. The bathtub had hair & dirt throughout it. I had to give the tub a cleaning before cleaning myself in it.
At night, we ordered pizza, and along with the pizza man came the security for the hotel. As we were receiving our dinner we were also receiving a rude order to "be quiet". My boyfriend literally answered the door, saw the pizza man & the security & asked "Oh, I'm sorry, were we being too loud?" In which he coldly responded with "yes, very. quiet down" and went back downstairs. It was all very unprofessional. I really regret not going to the door to apologize for the fact that my laugh may be too loud. It is not as though we were screaming, fighting, or acting rowdy. Literally just sitting around, laughing & talking. It's unfortunate that side of the hotel hasn't been remodeled in 70 years, and if they ever decide to, I'd suggest they build thicker walls. In the meantime, they can train their security to represent their hotel a little more professionally. We felt very disrespected. It was all downhill from this point...
In the morning, my friend got thirsty & really wanted water (no mini-bar), so she called the lobby and asked if there was any way to get some & was instead told the time in which the hotel store would open...? Still very thirsty, she went downstairs & asked personally if she could somehow get water, and was then rudely told that there was a Walgreens store open somewhere nearby. She wasn't happy with that answer, so she found an employee at the restaurant in the hotel & told him her situation, and he was kind enough to bring her a glass of water, and also let her know that the Walgreens that was first suggested would have been a very long walk. So much work for a glass of water.
As we were about to check out in the morning, we walked to the elevator & waited forever for it to open. When it finally did, there was an employee servicing it, he acted surprised when he saw us standing there & said "this elevator is being serviced". we asked, "is there another one on this level?" and he nonchalantly answered "nope, just the stairs". So we lugged all of our bags down 7 flights of stairs just to get the heck out of that place! They double charged us for parking. An extra $20 for the parking garage when we had already told them that we got valet, which was $26 and a huge mistake. The receptionist was able to fix it for us, but it added a little more to our stress levels.
I also later found out that we stayed on the "old" side of the hotel. The other side is newer & we probably paid the same price as the lucky ones who had a nicer, larger, more up to date room.
Ultimately, I am happy with the very friendly & helpful receptionist we had. Happy with the location, the fancy lobby, the nice restaurant, and the comfortable mattress. Everything else was just a headache & not worth visiting again.
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- Also Known As:
- Riverside Fort Lauderdale