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“Terrible Customer Service”

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Fort Lauderdale Beach Inn
Ranked #85 of 131 Hotels in Fort Lauderdale
Reviewed 25 February 2014

Did not get the chance to even experience this motel. Found online and read some good reviews, called and questioned "Larry" about distance from airport, beach, etc. He instructed us to submit reservation request online, which I did. Since I am used to booking online at the time of, and my travel dates being only 2 weeks away, I wanted to ensure I had a place to stay so I called back to confirm he received my request. "Larry" was incredibly rude with my second call and proceeded to say, "Yes, I received your request, I told you when you first called that there was a room available. I will respond within two days, your request is not till next month and I have more important things I need to do." As an understatement, I was shocked! I did not know how to respond but I just said ok and awaited his reply.

The following night I received the response to my inquiry which said, "Based on our conversation last evening, I don't think we are the right motel for you and are going to pass on your request." Let me be very very clear that in no way did I instigate this response! I was in no way rude or forceful I simply asked if he received my request and what my further steps would be! I have worked in property management for over 5 years and would never dream of speaking to anyone this way let alone someone I am entering into a business transaction with! I have never encountered such unprofessionalism!

Needless to say, I found a motel further south that was of course more expensive but to be honest the generosity of the staff made it well worth it. Also contributing was the assurance that my trip would be positive and not ridden with the negative commentary that I already experienced.

  • Stayed: February 2014, travelled with friends
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3  Thank Kelsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 24 of 61 reviews

Reviewed 21 February 2014

First the rooms are pretty small. No cleaning service at all, if you want your room cleaned you have to pay for someone to do it.

The manager has a few rules that I consider intrusive into a person's private life, and he will get pretty nasty with you if you break one. Considering the rules you would think he was running a 5 star hotel which this is far from that. He also tends to play music in the office very loud which can be heard in the other rooms.

Parking is also terrible.

Common area lights shine into the rooms even with the blinds closed and there are not curtains to block them out.

  • Stayed: January 2014, travelled on business
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4  Thank Bear35645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

Mr. Larry, owner/ manager, is a nice person, make sure that you should feel like home, It is a nice small Motel, I was staying there for 21 days, enjoyed every minute staying there, I would highly recommend , for the person that is seeking a Good value Motel, !
Thank you Mr. Larry, Oscar

Room Tip: Was staying on lower level,
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  • Stayed: February 2014, travelled solo
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Thank os10121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Good value was waiting for an apartment to be ready so had to stay , did my research and mostly weekly stay places are way more money and most don't allow pets and if they do they charge a deposit for each pet . Rooms are small but bright unlike most other places that charge the same and newer tv's and comfortable bed. Larry could be nice but runs a super tight ship and can get very angry very quick so probualy a better place for a tourist, me living here for years have friends in the area and couldn't have them over for a visit or anything without first asking for permission which made me feel like I was in elementary school other than that could be cleaner and could see mildew on ceiling and multiple water spots on ceiling that were just painted over and are beginning to bleed brown again, also have seen a few roaches but not a major infestation . So as with any place has its good and bad but for anything else u would get for the same price it would be far worse and updated u just might not have someone watching your every move like a hawk which could be good or bad...

  • Stayed: October 2013
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1  Thank Ftlaud83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

Mr. Larry, the owner/manager is what makes the difference. It's a small motel, 20 rooms, ocean view, very clean and safe. He takes care of the guests like his own family. I was there for 11 days - from Sept. 13th to Sept. 24th, 2013 by myself. If you're in a Budget, that's the place to go. Thank you Mr. Larry for your attention!

Room Tip: romos on the 2nd. floor
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  • Stayed: September 2013, travelled on business
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Thank heloisasanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2013

I was very happy to stay here 100%. Upon meeting Larry, the manager, he was very intuitive and upfront about the establishment and its guidelines, he's the key to getting in the front door. He keeps the place neat and clean and and I respected the way he presented himself and the establishment itself and the guests that stay here, he even gave me a little history about the area and i've lived here for 10 years. I needed a place to stay for 2-3 weeks until an apt became available and the place is quiet, clean, the pool is maintained and Larry is very helpful if u ever need anything from a roll of toilet paper to buying a can of soda lol. There is brand new laundry appliances and the guests were as advertised. I hardly knew anyone was there, he runs a great place and it's steps from the beach, I will miss this lil place and I even live here, anytime I drive by which is alot, I'll always be happy I stayed here, myself and my lil dog that is. I highly advise this lil hideaway to anyone who's of quality character, ty for your kind hospitality and taking me in for a cpl of weeks!! I'll always recommend it to anyone I know!

  • Stayed: August 2013, travelled solo
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Thank doxxxie10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2013

Stayed with my girlfriend for a few nights on a getaway to Fort Lauderdale. When we originally walked in to hotel we were skeptical by the looks of it. Once we checked in, the room was great value for the money and the manager Larry made our whole trip worth it! Larry was knowledgeable about the area and gave us great tips on where to eat. We also met some other guests there that were extremely pleasant. Larry makes sure there is a friendly environment throughout the whole motel and really goes above and beyond with his customers. He took us to lunch and also made us reservations for a local restaurant. The room was decent but Larry's friendly atmosphere made this hotel the best bang for your buck!

  • Stayed: April 2013, travelled as a couple
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Thank Sean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fort Lauderdale Beach Inn

Address: 2197 N Ocean Blvd, Fort Lauderdale, FL 33305-1915
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Swimming Pool
Hotel Style:
Ranked #85 of 131 Hotels in Fort Lauderdale
Number of rooms: 8
Also Known As:
Fort Lauderdale Beach Hotel Fort Lauderdale

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