I recently had an unexpected family emergency and needed to book a room on short notice for my brother late at night - and I had the most amazing customer service experience... Joseph the Night Manager was not only helpful, compassionate, efficient but absolutely delightful to interact with. He made everything happen easily and without stress. He took the time to make sure everyone was taken care of, and he did so with true and genuine interest. Joseph should be commended for his managerial skills! Thank you so much for making such a difference!!
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