...some staff there can very easily ruin the Hilton brand.
Stayed there for a late night arrival before heading out to Key West the next morning. The hotel is located ideally to the mall, is very comfortable and offers decent views of the Inter-coastal. The front desk staff and valet was very accommodating, but one of the workers from the kitchen (who obviously has no business interacting with guest) was very confrontational to us as we put items in our truck that was inappropriately parked (as stated by him) by the valet.
I would not discourage anyone from staying at this location but I would encourage management to be very careful with letting some of there staff that know the least amount about good customer service to interact with guest.
Other than that, it's a good hotel, although a little sedate - We will probably look for another Hilton in Ft Lauderdale the next time we're there that is near more restaurants and entertainment venues.
- Official Description (provided by the hotel):
- Perfectly situated on the main Intracoastal Waterway, GALLERYone DoubleTree Suites by Hilton , is the city's premier boutique hotel that exemplifies the casual elegance and sophistication. In a superb location, Gallery One is an easy three block walk to Fort Lauderdale's beautiful sandy beaches and blue Atlantic Ocean, directly adjacent to Galleria Mall - an upscale mall that boasts Neiman Marcus, Saks, Macy's, Dillards, and over 120 special stores PLUS Capital Grille, Seasons 52, P.F. Chang's, and Blue Martini! ... more less
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- Also Known As:
- Gallery One - a Doubletree Guest Hotel Fort Lauderdale
- Doubletree Fort Lauderdale
- Doubletree Gallery One
- Doubletree Hotel Fort Lauderdale