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“Friendly staff but very disappointing experience.”

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GALLERYone - A DoubleTree Suites by Hilton Hotel
Ranked #42 of 128 Hotels in Fort Lauderdale
Reviewed 24 February 2013

The hotel is well located and has very friendly staff. Unfortunately, the staff can't compensate for our disappointing experience. First we were awakened at 3:00 AM by a humming smoke alarm with only few hours to sleep before we had to leave for our hotel pickup far a pre-planned event. To add insult to injury, the hotel never collected the breakfast order form we had left on our door the night before. So we never received the breakfast we ordered and had no time to stay for breakfast at the restaurant. The restaurant staff did offer us a free breakfast, but, because of the scheduled hotel pickup, we had no time to eat what we should have eaten and instead had to wolf down some cereal and high-calorie muffins.

Room Tip: Ask for a room with some updated furnishings.
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  • Stayed: February 2013, travelled as a couple
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Thank Becky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

Thank you for your feedback on your recent stay with us. I do apologize for the shortcomings you had experienced with the smoke alarm and our in suite dining. Your comments have been shared with both our culinary and engineering team as this is certainly not our standard. Thank you again for your feedback and we hope that you will give us another opportunity to make your stay a memorable one.

Joh Allan
Hotel Manager

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1,907 - 1,913 of 2,879 reviews

Reviewed 23 February 2013

We stayed at this hotel the night before a cruise. it's an excellent location - 1 block from the Galleria Mall, 2 blocks from a Publix, and 6 blocks from the beach. Being right on the intracoastal waterway, the hotel gets you in the South Florida mood very quickly. The rooms are really spacious and well-done. Bathrooms were very nice with large walk-in showers and plenty of natural stone. The service was outstanding! Christopher, the night manager was present in the lobby all the time. Everyone was extremely friendly, from the front desk to the dining room, to the parking staff. Great choice for a visit to Ft. Lauderdale.

  • Stayed: February 2013, travelled as a couple
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Thank SteverFollybeach_sc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

I cannot thank you enough for your wonderful review of the GALLERYone DoubleTree Suites by Hilton. You truly have covered everything that I believe makes our hotel and exceptional one. I am sure your review will have a positive impact on our future guests that use Trip Advisor as their benchmark as to where they choose to stay. We look forward to welcoming you back soon!

John Allan
Hotel Manager

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Reviewed 23 February 2013

Gallery One is our favorite place to stay in Ft. Lauderdale. Perfect location, an easy, short walk to many restaurants, mall and the water taxi is right outside, love the water taxi. We stayed here during the boat parade a couple of years ago, loved it. The rooms are nice and comfy and just a short taxi ride the next morning to the port! We have stayed here many times and don't have any complaints.

Stayed: March 2012, travelled as a couple
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

I could not let your review go by without thanking you for your wonderful review about the GALLERYone DoubleTree Suites by Hilton. Our location is second to none with regards to having everything you need for comfort and convenience. Couple that with the delivery of exceptional guest service and a memorable experience is then created to cherish forever.

John Allan
Hotel Manager

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Reviewed 23 February 2013 via mobile

This hotel is perfectly located walking distance to the beach and many restaurants. It is also a stop for the water taxi which will take you to other nearby areas such as Las Olas Blvd.

All the hotel rooms contain a bedroom and living room with small kitchen. Since there is a grocery store less than a block away a family can save money by picking up items such as cereal for breakfast..

Lastly, there is a mall next door with major tenants including a Macy's and Neiman Marcus.

  • Stayed: February 2013
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Thank Alan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

Thank you for your feedback on your recent stay with us at the GALLERYone DoubleTree Suites. We pride ourselves on our ideal location of being situated directly on the Intercoastal Waterway, walking distance to the beach and some of the best shopping and dining experiences in the area. Our oversized suites allow you all the comforts of home when traveling.

John Allan
Hotel Manager

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Reviewed 22 February 2013

My husband and stayed for the first time on feb 7th. It was a mini getaway for our 10th Anniversary. We didn't make a reservation and decided to "wing" our vacation. Aasha at the front desk was AWESOME!!!! She treated us right! Once she learned it was a special occasion she upgraded us to a beautiful room overlooking the Intercoastal and had a bottle of wine sent to the room. I happen to be the Concierge for a very beautiful resort in upstate New York, so I know how important it is to treat guests as your most valuable asset, because they are!!! Aasha you were incredibly friendly, professional and made our stay wonderful! I wasn't able to complete the survey that came via email( my computer issues) but Im sure your GM/owner checks trip advisor
Thanks again
Stephanie and Ryan F.

Room Tip: Close to the beach, nice view of Intercoastal.
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  • Stayed: February 2013, travelled as a couple
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Thank Stephanie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

Thank you for your wonderful comments. I am happy to hear and recognize that Aasha made your stay a memorable one. Your review with Trip Advisor gives our future guests a “snapshot” as to the exceptional guest experiences we deliver every day.

John Allan
Hotel Manager

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Reviewed 22 February 2013

We stayed here the night of Feb 8 before boarding a cruise ship the next day. We paid extra for a waterview room with balcony due to an early flight in we thought it best to spend a little extra and enjoy the view and room. Water taxi is an excellent asset here grab a map and take the tour it stops in many places to keep you entertained also walk over the bridge to the beach and take a right there are bars and shops not too far away . The staff is very helpful and the grounds with the pool and a sandy area right along the water add a nice touch.
Once piece of advice if going on a cruise book a taxi or van the day before there is a massive clear out at all Motels aroun11:00 A.M. to get to the cruise port.
Thanks Gallery one & see you next year

  • Stayed: February 2013, travelled with friends
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1  Thank Domi68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

Thank you for taking the time to write such a wonderful review of the GALLERYone DoubleTree Suites by Hilton. I am pleased to hear that our services and amenities may your stay an exceptional one. The water taxi is an excellent way to see why Fort Lauderdale is known as the “Venice of the America’s”

John Allan
Hotel Manager

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Reviewed 21 February 2013

I would love to give this Hotel 5 points, but we had a couple things about our stay that took away from the overall experience.

First, let me say the location is excellent. It's right on the Water Taxi line, so it made it VERY convenient. The pool is wonderful, and the little sandy beach area was fun.

Now, the room, while a very nice suite, was located on the side where we heard horrible traffic noise until all hours of the morning, made it hard to enjoy the room.

Then, we had a bad experience at the restaurant. I won't go into details because the Restaurant Manager was very apologetic, and made it right. I am hoping the issues we had will not happen again.
However.. this I will tell.... They don't have a blender at any of their bars! That's right.. no pina colada, not frozen margarita's... what's up with that? Two bars, and no blender.. come on Gallery One.. get that blender, and I'll be ready to give you that extra point! :)
For everyone thinking of staying here.. I say, go for it. It may be a bit dated, but it's clean, convenient, and the bed was comfy. Go for it!

Room Tip: Ask for a room over looking the Pool.. it will be quieter!
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  • Stayed: February 2013, travelled as a couple
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Thank amelodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GALLERYone D, Manager at GALLERYone - A DoubleTree Suites by Hilton Hotel, responded to this reviewResponded 26 February 2013

Thank you for taking the time to share your stay with us at the GALLERYone DoubleTree Suites by Hilton. Our location is one of the best in Fort Lauderdale simply because you have everything you need to enjoy a great vacation. I am glad to hear that our Restaurant Manager was able to resolve your challenge quickly and efficiently.

John Allan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GALLERYone - A DoubleTree Suites by Hilton Hotel

Address: 2670 East Sunrise Blvd, Fort Lauderdale, FL 33304-3206
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Fort Lauderdale
#16 Business Hotel in Fort Lauderdale
#29 Romantic Hotel in Fort Lauderdale
#30 Family Hotel in Fort Lauderdale
Price Range: £127 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GALLERYone - A DoubleTree Suites by Hilton Hotel 4*
Number of rooms: 231
Official Description (provided by the hotel):
Perfectly situated on the main Intracoastal Waterway, GALLERYone DoubleTree Suites by Hilton , is the city's premier boutique hotel that exemplifies the casual elegance and sophistication. In a superb location, Gallery One is an easy three block walk to Fort Lauderdale's beautiful sandy beaches and blue Atlantic Ocean, directly adjacent to Galleria Mall - an upscale mall that boasts Neiman Marcus, Saks, Macy's, Dillards, and over 120 special stores PLUS Capital Grille, Seasons 52, P.F. Chang's, and Blue Martini! ... more   less 
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Also Known As:
Gallery One - a Doubletree Guest Hotel Fort Lauderdale
Doubletree Fort Lauderdale
Doubletree Gallery One
Doubletree Hotel Fort Lauderdale

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