I always make it a point to stay at this hotel even if I am in Lauderdale just for a night. The staff always goes above and beyond to make your stay excellent !! Love this hotel, pool, water taxi, happy hour ... and of course, the staff !More
I always make it a point to stay at this hotel even if I am in Lauderdale just for a night. The staff always goes above and beyond to make your stay excellent !! Love this hotel, pool, water taxi, happy hour ... and of course, the staff !MoreShow less
Thank you for your positive comments about your recent stay at GALLERYone DoubleTree Suites by Hilton. We hope to see you soon again.
Owner/Guest relations Manager
We chose this hotel based on other reviews for a pre-cruise, two-night stay. It was a really good choice. The room was clean and pleasant with a comfortable bed. We will stay at this hotel again if we go on another cruise from Ft. Lauderdale.
We stayed here for one night prior to our Cruise. The Hotel was in a nice setting and very comfortable. Checking in was well organised and swift, Had a good spacious suite, Lounge Bedroom with en-suit bathroom. Breakfast was also very good and plenty to choose from.
Would stay here again.
Thank you for sharing your comments at GALLERYone Double Tree Suites by Hilton. We are happy to hear that our rooms, service and great amenities made your stay more comfortable. Hope to see you again soon.
Director of Housekeeping
My family and I haven't had a vacation in a long time and Ft Lauderdale seemed like the place to make our destination for a trip. This hotel was unbelievable! When we first got here I was amazed at the lobby area and the front of the building. The bell staff, Jose and Paul, were very nice and accommodating. At the front desk, not only was Stephanie gorgeous, she was very sweet and helpful and gave us those delicious cookies double tree gives out. My favorite staff member was fernando at the outside bar. He was so nice and hilarious! We had a great first day to the hotel because of him. Served my mom and I great drinks at the bar.
The rooms were very homey and comfortable as well as the amazing beds. The views from the rooms were out of this world. Weather you have a city view, or water view, its amazing. The beach is literally a 5-7 minute walk from the hotel. Very convenient especially if you have small children. There are a lot of shops as well near the water too. The water is so clear and tropical blue, its like you were going to the bahamas! You must stay at this hotel if youre ever in ft lauderdale. Amazing place.
Thank you for sharing your wonderful review about your recent stay at GALLERYone Double Tree Suites by Hilton. It sounds like you had a wonderful time with us and we are so glad to hear that or staff went above and beyond to make you stay even more relaxing. We look forward to welcoming you back soon.
Front Office Manager
Location is great, lobby and public areas are great but once you step off the elevator it goes to average. We were staying on the top floor (honors floor) and the hallways were dirty, nothing major but bits of trash here and there. The rooms were nicely laid out and accommodated our family of 5 just fine. The mini kitchen was nice to have even for a 2 night pre-cruise stay. While the rooms have been updated with flat screens and the latest decor they still felt tired.
There really is nothing wrong with this hotel but when you are paying 4 star prices for a 3 star hotel it is a bit of a let down. With just a little more TLC and effort this hotel could be great.
Thank you for your feedback of your stay at GALLERYone DoubleTree Suites by Hilton. We regret that we did not meet expectations in regards to cleanliness of our Hotel. Unclean areas are not typical at our property, and we appreciate you brought this to our attention. We have fixed the cleanliness issues and addressed the other concerns with our hotel staff. We hope that you give us another opportunity for a better experience.
Director of Housekeeping
Great hotel. Nice suites. Good beds and big bathrooms. Very clean and tidy.
We booked the Pre-Cruise package which includes a free shuttle to the cruise terminal. I checked with three different reception staff on the arrangements and got three different answers. Eventually we got to someone who understood and he directed us to bathe concierge who checked with the driver (who was just standing about) to be told we have to wait 3 hours after checking out time before we can get the shuttle. 3 hours is just crazy and meant we would arrive at the peak of checking rather than getting a head start.
If you like to have staff guessing hoe you will get to your cruise rather than finding out and if you like standing around in 90f heat this is for you. If not then book a taxi and save money, hassle and time and enjoy your cruise relaxed not wound up
Thank you for your review of your past stay at GALLERYone DoubleTree Suites by Hilton. Hearing from our guests helps us provide the best experience possible. We are sorry that you did not receive great service at our hotel. We have addressed problems you mentioned with our Front Desk Team. Thank you again for alerting us to this issue, and we hope you will give us another chance if you return to our area.
Front Office Manager