We recently booked three nights at this hotel for a long weekend. It has been recently updated to a good standard. Rooms are a good size, bedding nice (pillows were awful) and the hotel is well kept. It is also conveniently located.
Check in was long because of an error in their system, one that had already been discussed 2 days prior to arrival and supposedly resolved by in house reservations.
The initial room we were given reeked of cigarette smoke and this is a non smoking hotel. We were given a different room and upgrade to club level. This room was larger and quiet, and most importantly, smoke free.
We were really looking forward to Club access but we arrived to find a family of 5 who had apparently adopted the club as their childrens' personal playground. Shredded paper littered the floor, the kids were racing around and speaking - if you can call it that - loudly. One of the brats pushed in front of me as I was getting my coffee and picked up food then put it down again as his doting mother watched. I went to the lounge attendant to let her know she needed to throw out the food but she had already noticed.
We took our coffee to go as we were not looking for a day center environment and she followed us out to apologize. She said others had complained as well and told me I should call and report it as she could not do anything. I went back to the room and called the front desk and suggested they send a manager to check out the situation. To make a long story short, this obnoxious family continued to do as they chose for the duration of your stay.
Our room safe had been left locked by the previous occupant and we always lock up our stuff when we go to work out in the mornings. When we reported it the first night, we were told to call in the morning and they would send someone up. I did that and was told the tool used to fix it was broken. So no safe.
We decided to cut our stay here short and left after two nights.
I called when we got home and got the name and email address of two managers; I sent them emails immediately with this information. They have yet to respond or even acknowledge my correspondence.
I suppose I should not be surprised.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, LoveHolidays, Booking.com, Expedia, Travel Republic (UK), TripOnline SA, Ebookers, Cancelon, HotelsClick, Evoline ltd, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your Renaissance Fort Lauderdale Cruise Port Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Renaissance Fort Lauderdale
- Fort Lauderdale Renaissance