My Husband and I have stayed at many boutique hotels and at quite a few places that are also members of the "Small Luxury Hotels of the World" as this one is. By the way, I noticed that the owner happens to be one of the Board Members of "Small Luxury Hotels of the World". This hotel is in a great location and sits right on the intercoastal and the appearance is very charming but that's about it. It was lacking in service and amenities. I felt as though we were paying a high price just to be staying in a small room on the intercoastal. Not much was complimentary -- no complimentary breakfast or coffee (not even a coffee pot in the room). The only thing complimentary was that they put out some ice tea during the middle of the day and papers. The maid service was poor. The pool was not what I would call heated. There was no conceirge with experience or knowledge of the area. The staff which was usually only one person at a time worked very..... hard to try to please everyone by answering phones and trying to service all the rooms by themselves, but just couldn't do it alone. Look at the 3-7-07 review "Good Potential" -- they seemed to have a similar opinion.
- Official Description (provided by the hotel):
- Situated on New River Sound, a block from the beach, the Pillars Hotel is a beautiful mix of classical British Colonial architecture and 30's "Art Deco". Well-known for its magical sunsets, unpretentious service and its special dining experience, the hotel caters to travelers looking for a sophisticated intimate venue. ... more less
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- Also Known As:
- The Pillars