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“Less Than Expected”

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The Pillars Hotel Fort Lauderdale
Ranked #2 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
naples, fl.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Less Than Expected”
Reviewed 20 April 2007

My Husband and I have stayed at many boutique hotels and at quite a few places that are also members of the "Small Luxury Hotels of the World" as this one is. By the way, I noticed that the owner happens to be one of the Board Members of "Small Luxury Hotels of the World". This hotel is in a great location and sits right on the intercoastal and the appearance is very charming but that's about it. It was lacking in service and amenities. I felt as though we were paying a high price just to be staying in a small room on the intercoastal. Not much was complimentary -- no complimentary breakfast or coffee (not even a coffee pot in the room). The only thing complimentary was that they put out some ice tea during the middle of the day and papers. The maid service was poor. The pool was not what I would call heated. There was no conceirge with experience or knowledge of the area. The staff which was usually only one person at a time worked very..... hard to try to please everyone by answering phones and trying to service all the rooms by themselves, but just couldn't do it alone. Look at the 3-7-07 review "Good Potential" -- they seemed to have a similar opinion.

  • Liked — location
  • Disliked — service and amenities
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Forjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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978 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2007

Think the previous review was nit picking! we had a fantastic stay at this beautiful hotel, for our honeymoon. When we booked we were told that they did not have the better room for the full stay but could accommodate us in a different room the first night then they would move all our bags the next day - which was no problem, after the wedding the day before, long journey from London and late arrival we knew we would just want somewhere to crash. The room on the first night was room 22 and has a great terrace overlooking the river such a wonderful outlook, we were not sure the next room was going to match this. When we mentioned this to the reception they said they would see if we could stay in that room. So we when we arrived back from our day out they had accommodated us and kept us in that room which was great as we used the terrace more than the room. I have to say after doing alot of searching for a hotel we were over the moon with this small luxury one and can not recommend it highly enough.
Amy is delightful and advised us that the restaurant is excellent but small so to book early, which we did the food had to be the best of the hoilday so we booked again - sitting on the dock just looking out across the water is just lovely. All the staff were very helpful especially Amy and Aaron. If we ever go back to Fort Lauderdale we would deffinately stay here again. There are some great bars nearby mainly the Oasis Cafe which do great cocktails and good food and walking distance from the hotel.

  • Liked — The setting and size of hotel (small)
  • Disliked — nothing
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shoppinghoneymooners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Key Largo, Florida
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 16 April 2007

We stayed at this hotel for a few days at the end of our tour of the Florida Keys. We read other trip advisor reviews before booking and decided that this was far the best hotel to stay in, so we decided to treat ourselves. The hotel is fairly small with only about 20 or so rooms, we had a deluxe poolside room and it really was lovely. It had everything a traveller needs and the bathroom was great - a little small, but very clean and well maintained. The towels are soft bath sheets and are fantastic, not like the little cardboard towels you get is most hotels. The room was just across from the pool, which is gorgeous. Unfortunately, it rained the whole time we were there, so we were not able to sit on the lovely sun loungers on the deck overlooking the intracostal waterway. This property has spectacular views and has been decorated / furnished extremely well. We decided to use the pool and the hotel staff turned the temperature of the water up for us, and it was gorgeous. Jessica brought us drinks whilst in the pool and was very friendly and helpful to us during our stay. However, as per other reviews when Jessica is not on duty, you do have to look a bit harder to find a staff member, but they were all friendly and helpful to us. We thoroughly enjoyed our time here and would definately return

  • Liked — Pool, Sun Deck, Room, Friendly Staff
  • Disliked — Nothing at all
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank margarita2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
140 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 15 April 2007

We visited for a romantic long weekend without the kids. We had a lovely time. Our room and the entire hotel was beautiful. The staff arranged massages and provided good restaurant recommendations. It was extremely relaxing and luxurious. We hope to make this an annual pilgrimage to the Pillars.

  • Liked — quiet
  • Disliked — breakfast wasn't included in the room rate
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crescent Beach
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2007

Based on all the great reviews we read on this hotel we decided to stay here before a cruise.

Since this property only gets great reviews we wonder if maybe we are a bit demanding, but here goes.

We arrived at the hotel very late after 16 hours of travel, after one o'clock in the moring Florida time. On checking in, the night attendant says, here are your keys, your room number is 22. No offer of where it was, no offer to carry the bags, no nothing.

Finally I insist that he shows us where the room was, and then he expects my wife to schlep her suitcase up a flight of stairs. I have to insist he carries the one bag my wife has up the stairs, I carry the three others. Bad beginning to say the least.

Next morning for breakfast we order coffe and muffins and sit with another couple who order continental breakfast at the same time we did.

Their breakfast arrives and then an hour later our muffins arrive, seems they ran out of muffins and had to bake some more. No offer to substitue, no nothing, then charged over 20 bucks for two muffins and a jug of coffee. Of course they add the tip on the bill so we have to give a gratuity for lousy service.

Then we try to make a reservation for dinner and they are all booked for the evening. Ask for some advice on where to go, told to take a cab to Los Olmas and walk the street and find a place. Poor, poor.

There also seems to be an undercurrent of fear of management from the staff. When we asked if we could stay an hour past checkout time the poor desk clerk reluctantly said we could, but as the desk clerk seemed in fear of getting reprimanded we did not take the offer.

When we checked out we cancelled a later reservation that was 15 days later. One clerk, not the one we were checking out with, said we would have to pay for one night because it was less than 14 days notice. Tried to explain that Sunday to Sunday to Sunday is 15 days, not 14 days. The clerk we were dealing with agreed with us, but the other clerk kept going on and on about having to pay the penalty. Finally clerk one tells clerk two, chill out, the customer is right.

This is from a place that gets all great reviews. I do not feel comfortable writing this as it seems we are nit pickers, which we are not.

Maybe they have uneven service and the patrons who get lousy service do not complain.

Or maybe they just decided to pick on us because I made the night clerk show me our room and carry my wifes bags.

  • Liked — Location
  • Disliked — Service
  • Stayed April 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank GaryGarth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healdsburg, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 April 2007

We stayed at The Pillars last month prior to taking a cruise. We arrived after taking a red eye from California and our room was ready. Never had that happen before! The setting is lovely and we spent the day on the dock overlooking the water. They offered us breakfast which we thought was lovely since it was past breakfast time. The room was very nice and pretty close to other reviews. The staff was outstanding. Very hands on and helpful. We asked if we could stay there for the day when we came back from our cruise and prior to flying back to California. Jessica was more than agreeable and we spent the day there on the dock rather than hanging out at the airport. All in all, one of the best places we have ever stayed...it deserves to be #1.

  • Liked — First class
  • Disliked — room a little small
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LizandFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtown, CT
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 March 2007

We just stayed at The Pillars for 3 nights and wish it had been longer. This little hotel is an absolute gem hidden away from the hustle of Ft. Lauderdale. The room was beautiful with the most comfortable King bed. The courtyard is so tranquil with beautiful landscaping and we throughly enjoyed the the sunsets at night sitting on the dock. Jessica , Aaron and Caroline were very professional and helpful staff members. We can't wait to return.

Stayed March 2007
Helpful?
5 Thank KathyNewtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pillars Hotel Fort Lauderdale

Property: The Pillars Hotel Fort Lauderdale
Address: 111 N Birch Rd, Fort Lauderdale, FL 33304-4313
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Fort Lauderdale
#1 Romantic Hotel in Fort Lauderdale
#6 Family Hotel in Fort Lauderdale
#13 Business Hotel in Fort Lauderdale
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Pillars Hotel Fort Lauderdale 4*
Number of rooms: 18
Official Description (provided by the hotel):
Situated on New River Sound, a block from the beach, the Pillars Hotel is a beautiful mix of classical British Colonial architecture and 30's "Art Deco". Well-known for its magical sunsets, unpretentious service and its special dining experience, the hotel caters to travelers looking for a sophisticated intimate venue. ... more   less 
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Also Known As:
The Pillars

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