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“Green bath tub water”

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Hampton Inn Ft. Lauderdale /Downtown Las Olas Area
Ranked #28 of 127 Hotels in Fort Lauderdale
GreenLeadersBronze level
Reviewed 23 March 2014 via mobile

This hotel had some really Gross disgusting green bath water. I was afraid to bathe. I have no idea what it was. It was terrible. No bottled water in the room. I definitely won't be staying here again!!!

Stayed: March 2014, travelled on business
Thank mgj0623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig p, Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, responded to this reviewResponded 10 April 2014

Dear guest,

Thank you very much for taking the time to share your comments regarding your recent stay. We regret to hear that you were not completely satisfied during your stay.

The discoloration of the water is the result of an annual treatment by the City of Fort Lauderdale. The discoloration is temporary, but sanitary at all times. Fort Lauderdale water quality always meets all national standards. Our water comes from the same source as all hotels in Fort Lauderdale.

We would love the opportunity to have you here again. Please contact me if you decide to return so I can ensure you have a wonderful problem-free stay with us!

Thank you again for your time,

Kelly Matera
Assistant General Manager

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772 - 778 of 1,283 reviews

Reviewed 23 March 2014

We stayed two nights in this hotel and believe it was a good choice, certainly in places as FLL when you do not have a rented car at your disposal.
The hotel is nice, on a save location and only max 10 minutes’ walk from the Riverside historic center with nice buildings and also some restaurants. During the free day we indeed went over there. Even on Sunday there is live. Of course in the office parts most is closed.
Staff was very friendly, room clean and comfortable. Free wifi. Nice swimming pool area.
The breakfast is included. A correct choice for the buffet. Only remark: cutlery and plates, drinking cups are in plastic, paper or other stuff to be thrown away.
For the other food, it is a limited choice. At the bar you can order a few small plates. Reason we preferred to go to the riverside in a little restaurant.
From airport to hotel we used a taxi. Rate approx. USD 20.
From Hotel to cruise embarkation which is very close, there was a free shuttle service from the hotel.
Anyway for such price/quality and place I will return to this hotel.
Conclusions:
+ plus
Hotel location, nice rooms, friendly staff, price/quality
- negative
Use of thrown away material for breakfast (some people will not like, but this should not be a reason not to stay here)

  • Stayed: March 2014, travelled as a couple
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Thank jpver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig p, Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, responded to this reviewResponded 10 April 2014

Hello!

We want to thank you for taking the time to write such a positive and detailed review of the Hampton Inn Ft. Lauderdale Downtown/Las Olas Area!

It sounds like the hotel was a perfect fit for you during your travels in Fort Lauderdale. As you mentioned we are in a great location just walking distance to Las Olas Blvd and the Riverfront area where you can shop and dine. We are also happy to be one of only a few Hampton Inn's in the country that have a bar in the hotel.

Although we do use disposable items in our breakfast area the products we use are made from natural materials, they are biodegradable and compostable.

Thank you again for sharing your comments with us and other travelers! We look forward to seeing you again at the Hampton Inn Ft. Lauderdale Downtown/Las Olas Area!

Safe travels!

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Reviewed 22 March 2014 via mobile

Stayed over the night before a trip abroad out of the Ft Lauderdale airport. Lobby area was clean, rooms were spotless, front desk clerk let me borrow a wine key when I realized I forgot mine. Pool area was quiet at night and a great spot for the 4 of us to drink wine and chat. Continental breakfast starts at 6, but when the front desk clerk heard us say we needed to be out by 445am, she assured us whoever was working the front desk the next morning would have a bag of goodies for us (fruit, etc.) and fresh coffee would be available. Thank you for another pleasant stay.

Stayed: March 2014, travelled as a couple
Thank MRC0424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig p, Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, responded to this reviewResponded 10 April 2014

Dear guest,

Thank you so much for such a wonderful review of the Hampton Inn Ft. Lauderdale Downtown/Las Olas Area! It sounds like you had a great time in Fort Lauderdale and thoroughly enjoyed your stay with us.

I am pleased to know my staff was attentive to your needs and ensured you were well taken care of. Thank you for staying with us and we look forward to seeing you next time!

Best regards,

Hampton Management

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Reviewed 20 March 2014 via mobile

I would like to thank the manager at this hotel for all his hard work for helping me. I booked 2 rooms for 2 days a business trip, but had to cancel. I was charged for the rooms anyway because the travel agent I used did not cancel the reservation. I called the hotel and spoke with the manager I explained the situation to him. He advised that he would need to check on some things and get back with me. Not even an hour later he called me back and got the charges reversed. The customer service he gave to me was magnificent and I never even stayed at the hotel. I recommend this hotel..

ARGW

Stayed: March 2014, travelled on business
Thank ANTININA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig p, Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, responded to this reviewResponded 10 April 2014

Dear Guest,

Thank you very much for taking the time to write a review based on your experience with one of our managers prior to your visit at the Hampton Inn Ft. Lauderdale Downtown/Las Olas Area. I am pleased to hear that he went above and beyond in assisting you. We hope that your future travels will bring you back to Fort Lauderdale so you have the opportunity to stay with us!

Thank you again for taking the time to acknowledge the great service our staff member provided you!

Sincerely,

Hampton Management

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Reviewed 20 March 2014

My 3 business partners and I arrived early to a very busy lobby, but the front desk had it under control. And even though our check-in wasn't until many hours later, the manager on duty somehow was able to get all 4 of us room within minutes. I appreciated their cheerfulness and being able to be on task despite the long lines that morning.

Accommodations at the hotel are comfortable and clean, and the free breakfast is pretty good. For the price and location, this place is a no-brainer.

  • Stayed: February 2014, travelled on business
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Thank foodismyweakness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig p, Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, responded to this reviewResponded 17 April 2014

Dear Guest,

Thank you so much for your great review of the Hampton Inn Fort Lauderdale/Downtown Las Olas Area!

As you saw first hand our lobby is often full of guests departing and arriving at the same time! I am so happy that our staff displayed friendly and helpful attitudes even during such a busy time. Although we can't always accomodate early arrivals we definitely try our best to check in our guests as early as possible; so I'm glad we were able to do that for you and your colleagues!

We truly appreciate you taking time out of your day to share your review with us and future travelers to the Hampton Inn Fort Lauderdale/Downtown Las Olas Area! We hope to see you again soon.

Safe travels and many thanks,
Kelly Matera
Assistant General Manager

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Reviewed 17 March 2014

This location is central for many business functions. I stay there due to the close vicinity to company headquarters. The rooms are comfortable and clean to an average degree. If quiet is what you seek, request a room away from the elevators. The breakfasts are above average - with plenty of options and a pleasant, café-like atmosphere. I would not recommend this location for vacation travel - but it is fine for commercial needs.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hampton
Thank Darby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014

The hotel was really nice, especially for the price however charging extra for parking was rather bush league given there was plenty of places to park near by. There is a great Irish pub down the street, went there for dinner both nights ... great beer selection!

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Hampton
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Ft. Lauderdale /Downtown Las Olas Area

Address: 250 North Andrews Avenue, Fort Lauderdale, FL 33301-1015
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Fort Lauderdale
#25 Business Hotel in Fort Lauderdale
#30 Romantic Hotel in Fort Lauderdale
Price Range: £95 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Ft. Lauderdale /Downtown Las Olas Area 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
Dynamically located in the heart of Fort Lauderdale exciting downtown district, easy access to Las Olas shopping and entertainment district, Port Everglades, Fort Lauderdale/Hollywood Int'l Airport and beaches. We feature 156 appointed guestrooms featuring FREE HIGH-SPEED internet access, FREE HOT BREAKFAST, FREE local calls, FREE parking w/gated & covered parking available, in-room safe, refrigerator, microwave, coffee maker, hairdryer, iron/ironing board, 2 telephones w/voice mail, TV w/extended cable, business center, outdoor pool/whirlpool, exercise room, convenience store, coin laundry, hospitality suite, and meeting facilities. ... more   less 
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Also Known As:
Hampton Inn Fort Lauderdale Downtown - City Hotel Fort Lauderdale
Hampton Inn City Center
Fort Lauderdale Hampton Inn

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