We took a ride three weeks ago and it was fun and the crew was very helpful. My post is about dealing with the manager (michael) who you will probably talk with over the phone if you schedule with this company. He is a wheeler-dealer (to put it nicely). He had a Groupon going on at the time for $150 and he told me over the phone that it was no good and that Groupon screwed up on the deal – yet it was still being offered on Groupon. I assume that he was offering it on Groupon because one of his competitors was offering Jet Pack rides for $100. We were rushed for time, so I went ahead and paid $200 per person. He will tell you the rides are worth $300 and that $200 is a great deal, of course. If I were to do it again, I would use the web to get the list of current vendors in the area, and check Groupon – and negotiate $100 to $150 max – esp. during the slow times of year like summers in Miami. On board – we were offered video filming of our rides for $20 each. I said I would pay for my girlfriends, but did not want the service from myself. They were nice enough to film me anyway and put it on the same jump drive and said they would just charge $20. Sure enough, I get a bill for $42 on top of the $400 on top of the $40 I gave out in tips. I have contacted Michael a couple times – and he acts like it will be a Federal case to generate a refund - even after 2 phone calls and 2 broken promises from him. Still waiting for the refund, and will contact my credit card company now to dispute the charge. $20 out of $460 is not a big deal – it’s the principle. We are all very busy and the last thing many of us want to do is monitor our credit card bills, call about overcharges, then go back to the credit card statement, then call again….I guess that is exactly what he is counting on. He has now motivated me to contact Groupon about his ‘story’ to see what they think.
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