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“Precruise hotel”

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Candlewood Suites Ft. Lauderdale Air/Seaport
Ranked #28 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Cotopaxi, Colorado
Level Contributor
675 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
“Precruise hotel”
5 of 5 bubbles Reviewed 2 March 2012

We stayed here on the way to the cruise. Because we were Priority Club members, they upgraded us from a king room to a queen suite. A plus for their marketing department. Everything in the room was nice and in almost new condition. The bed was comfortable and had lots of pillows. The desk staff was friendly and we were checked in quickly because the manager Juan jumped in to help.

We liked the suite setup. Because we were there only one night, we didn’t use the full kitchen but it looked good. Even though the hotel doesn’t have an onsite restaurant / breakfast bar, there is a Winn Dixie across the street. There are several restaurants within walking distance. We ate at the Italian for dinner and Dunkin Donuts for breakfast. There was also a bar/hamburger joint which was too smoky for us, a German restaurant which closed at 6 pm and a Thai restaurant that looked like it had promise. The area that it was in was a little sketchy but we didn’t feel uncomfortable. Finally, it is not near a beach or any attractions so you are stuck if you don’t have a car.

Things to be aware of: The front desk told me to call the free shuttle when we arrived so there wasn’t much of a delay. Note that the shuttle is shared by four hotels on State Road 84 so look at all the emblems on the bus. Also they offer a port shuttle for $8 a person, which would have been about the same for a taxi. We will probably do the taxi next time since the shuttle service they contract with was fully booked.

Why it wasn’t perfect: The price was a little high, but since it was Presidents Day weekend and there were five cruise ships leaving, all the hotels were increased their rates. That is why I gave three dots for value.

Because this is a two star hotel (at a four star price), I am giving it five dots over all for excellent. We would stay here again.

Room Tip: Join the Priority Club/Enter your number on the reservation. We got an upgrade because of it.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank bssc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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447 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, PA
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

Great hotel to stay at if you have an early flight out the next day. Very clean hotel and appears to be in god shape. Average but friendly staff. Note that the shuttle service is for this hotel plus the Holiday Inn Express next door so your van to the airport could be more crowded than you expect. Very good value for money/

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wjstpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 20 February 2012

We checked into this hotel on Saturday evening with the intention of staying for a week but we checked out Sunday morning. We were initially assigned a smoking room despite our request for a non-smoking room. Once we were able to "prove" our reservation was in fact made for a non-smoking room, we were begrudgingly assigned to a new room with a non-working toilet. Although the maintance staff was friendly and spent the evening repairing the toilet, we were less than thrilled with spending our Saturday night sitting around waiting for this fix to occur. If you do select this hotel for you pre/post-cruise stay, expect few amenities, long check-in lines, and no options to change rooms if you experience an issue.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank autwp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIManagement84, Manager at Candlewood Suites Ft. Lauderdale Air/Seaport, responded to this review, 22 February 2012
Let me start by offering you a sincere apology for the issues you had with your reservation and the issues within your room.

I can’t say how the reservation that was made, was for a smoking room but as your showed
us, it was for a non-smoking room, we are investigating how it happened.

We are very sorry that your facilities was not in working order, but we are in constant training of our staff to check these items before our guests check in, again I am sorry.

We strive and want all of our guests to have an extraordinary stay with us.

Again, I do apologize and would love the opportunity to make it right with you. Please feel free to contact me directly at the hotel so that we can have a chance to earn your future business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
meerbrook
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

Booked on the internet because of other reviews. We were able to check in as soon as we arrived and were delighted with the room. It has a full sized fridge, dishwasher, hob and microwave. Reception have been very helpful and we were able to use the laundry for free.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hollyoakMeerbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis,Indiana
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 February 2012

We are love the Candelwood Suites as I travel for business. Our stay at this location was not bad but a little disappointing. We stayed here before and after our recent cruise. We arrived via cab around 9:00 in the evening on Jan 29 2012. There were several people lined up trying to check in. The lady at the desk did a good job handling everything efficiently. She was vary kind and helpful but the wait was long. I just don't understand why the night before several cruise ships are leaving only one person was working the front desk. When we arrived in our room we found it to be worn. The recliner in the room was worn so bad I did not want to set in it. I wonder how they clean it properly. I would just expect more for a room I spent $140 on. The next day we checked out and the shuttle was on time and worked great.

We had a wonderful time on Liberty of the Seas. On return we spent another night at the Candelwood our room was fine and checkin went smooth. We checked out the morning of Feb 5th. I went down to the front desk and ask for a scale to weigh luggage. The woman at the desk never looked up from her computer and said "we don't have a scale" I explained to her my wife had just came down and weighed her luggage. Never looking up from the computer she said" well I don't know how she did that" In frustration I walked away without saying anything.. The number one rule in customer service is; listen and respond with empathy. I later found a scale in the workout room. At check out she was standing at the front door never thanked us for staying or invited us back.

Although staying here was not a bad choice I think I can get this same level of service and room for a little less money.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pakman61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 February 2012

I've been a big fan of the value of Candlewood Suites across the country, from Times Square in Manhattan to rural areas. This one is a huge disappointment. Staff is poorly trained, and the shuttle we reserved for 8AM wasn't there at 7:55AM. It was the ONLY reason we booked this hotel!

Front desk told us we should have been 10 minutes early for it. Perhaps they could have informed us of that policy when we reserved the shuttle the night before? I'm early for everything in my life. Then the driver told the front desk he'd be by in 10 to 15 minutes to grab us. That would have been fine. 20 minutes later, I ask front desk for an update. He says he filled up at the other hotels, just like he did for the 8AM run, and it would be another 10 to 15min. In essence, his word was useless at that point, and we were on our own.

After we bought a cab to the airport, I called for the manager and left my number. Called back after our trip a week later. No callback, they don't care. I hope this review can save future travelers the headache we experienced. The value IS the shuttle to many. And no one needing a timely shuttle should book here, ever.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank WFamCir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIManagement84, Manager at Candlewood Suites Ft. Lauderdale Air/Seaport, responded to this review, 6 February 2012
Thank you for sharing your comments with us through Trip Advisor. Please accept our sincerest apologies for the inconvenience you experienced during your stay. We are very disappointed that we failed to provide you with the service which you expected. We can assure you that the satisfaction of each and every one of our guests is our number one priority. We completely understand how we greatly missed the mark regarding service provided during your stay. We are taking corrective steps, so this doesn’t happen again. Please allow us to regain your trust in our product and service on your next stay in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 19 January 2012

I just wanted to say that I loved staying at this hotel. it was very nice and clean, the staff was wonderful and very helpful to us during our stay. I loved the amenities they offered even though they did not have a pool at their hotel but right next door was a Holiday Inn Express which is owned by the same company and we had access to also use their amenities such as the pool and computer room. I loved the kitchenettes they had and just overall I really enjoyed staying there and I will stay there again when I'm down there for vacation.

Room Tip: There is none, all the rooms are wonderful I'm sure. We had a suite
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zin1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Ft. Lauderdale Air/Seaport

Property: Candlewood Suites Ft. Lauderdale Air/Seaport
Address: 1120 W State Road 84, Fort Lauderdale, FL 33315-2436
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Fort Lauderdale
#13 Family Hotel in Fort Lauderdale
#28 Business Hotel in Fort Lauderdale
#41 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Candlewood Suites Ft. Lauderdale Air/Seaport 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to Our Fort Lauderdale Airport Hotel The Candlewood Suites of Fort Lauderdale, Florida brings you the comforts of home with a convenient location. We're two miles from both Ft. Lauderdale Hollywood International Airport and the Amtrak Tri Rail Station. While lodging in Ft. Lauderdale you'll find many exciting attractions nearby. Spend a day exploring Fort Lauderdale's waterways on a water bus or JungleQueen boat tour. You'll find popular districts like Las Olas and Riverwalk Arts and Entertainment District just three miles from our extended stay hotel. Ft. Lauderdale is also home to many of Florida's sports teams.With Port Everglades Cruise Port and Broward County Convention Center two miles from our suites, Ft. Lauderdales business travelers can benefit from our location. Other nearby businesses include Marathon Ashland Oil Maritime Professional Training Bombardier Embraer Air and Jetscape. Our Fort Lauderdale, FL hotel has a 24-hour business center to meet your business needs. Unlike cheap hotels in Fort Lauderdale, our Cruise Port hotel offers complimentary amenities like laundry services, a CD and movie rental from our lending library and high-speed Internet access. Purchase snacks and necessities from the Candlewood Cupboard store relax in your suites triple-sheeted bed and cook out on the Gazebo Grill. Candlewood Suites invites you to enjoy a memorable stay in our pet friendly Ft. Lauderdale hotel. ... more   less 
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Also Known As:
Candlewood Suites Ft. Lauderdale Air/Seaport Hotel Fort Lauderdale
Candlewood Suites Fort Lauderdale
Candlewood Fort Lauderdale
Fort Lauderdale Candlewood Suites

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