Sometimes it rocks, sometimes it flops. Tonight was a big flop - the food AND the service AND the attitude! Hubbie ordered a burger - it looked great, but when he picked it up, the bun was so soggy from the grease (ugh) - he cut it in half and managed to eat half, but the oil that was on his plate from it, and the bun was like it had been dipped in water - he just couldn't eat any more. I ordered the veggie burrito which was HUGE and very good (would recommend for vegetarians and vegans). Guacamole was way too spicy though, couldn't eat it - sour cream was liquid and runny, not like sour cream at all. Anyway, nobody came to ask us how our meal was (or else hubby would have mentioned something about his burger) - and at the end, when the waitress came to ask if we were done, I asked her for a box for half of my burrito, and when she pointed at his burger on his place, I told her my husband couldn't eat it as it was too greasy, the bun was dripping with grease, and no thanks, we didn't want a box for it. She went straight off and asked the manager to come over - he came over and asked what the problem was, I said "she asked us if we wanted a box for it, but my husband can't eat it, it's just full of grease, it's not really edible, so we don't want a box." He just walked away - didn't say a thing! He could see that it was left on the plate and should have asked if we wanted anything instead, but no, he just walked away. There were no smiles from the waitress, she acted like she was doing us a favor by waiting on us - tonight it was a total bust. If it had been my first visit, I would say "no, we won't be back."
However, two weeks ago we went, and my husband had chicken (I forget which one), I had the most AMAZING tuna salad, a fabulous glass of pinot noir - service was good - food was out of the ball park - it was wonderful - so that's why we went back. The menu has a great selection too - good variety - including some great Italian dishes - but just know that you could have a GREAT experience, or a DISMAL experience too. It's hit or miss. If you find something you like, stick with it - next time we go (and we WILL be going back), it will be back to chicken and tuna salad.
Tonight, the manager's attitude surprised me - when someone has a complaint about your food, you don't just walk away without saying a word. And the waitress never checking on us too or asking us how it was - we were ignored unless we actively flagged her down. Yes she was busy (it was almost packed) but she was absolutely charmless, not a smile, not an ounce of friendliness - like I said, not a good night. My burrito had been good yes, but overall, we didn't leave with a good feeling (unlike two weeks ago).
So I'm giving it a middle of the road rating, because two weeks ago I would have given it four stars, tonight I would have given it two. So three stars it is. And we will be back! Easy parking too. Try it - there's someone for everyone, and it's like that poem about the little girl with the little curl - when it's good, it's VERY good. When it's not, well, it's really very much not.
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