Based on my experiences with W Hotels, some W hotels are amazing, and some can be a huge disappointment. This W is a little bit of both.
We were in Ft. Lauderdale for a short weekend and decided to stay at the W Hotel because we're hotel snobs and also Starwood Preferred Guests.
The hotel itself is a like your typical W: super trendy, fun, with beautiful views. There is a Ted Gibson salon on the first floor, and a Bliss Spa on the 4th floor. The pool is gorgeous, and there is a beautiful view of the beach from the hotel.
We arrived to the hotel a bit early, and were half-heartedly greeted by a man at the front desk. I am truly tired of people treating me as if they are doing me some sort of favor by actually doing their job, but anyway, that was what his demeanor was like.
He reminded us that we were early, and we asked if it was possible for us to have an early check in. He said he would check on the rooms and let us know. Let's just say, he did not let us know. We waited around for two hours, and had to approach him multiple times. At one point he physically "went to check" and then disappeared. Ridiculous. We get it, we're early. At least get back to us and let us know what's going on. We ended up being helped by a different gentleman who was able to get us a room after waiting around for two hours. Luckily there is a pool table, and outdoor terrace to keep people occupied.
So we finally got our room. We had a "Fantastic View Suite" of some sort. It was basically a one-bedroom suite on the 15th floor with an excellent view, a living room, two balconies and a huge bathroom. As we walked into the living room, I had to hold my breath. It literally smelled like a homeless person. It was absolutely disgusting.
My husband went down to speak to someone at the front desk, and during that time, the housekeeping manager came to follow up on the room. He was actually super nice, and I explained the situation to him. The minute he walked into the room, he agreed with me. He was extremely apologetic and said he would get us a different room. In the meantime, my husband got us a different room on the floor above. Although we were told that we received an upgrade, we actually ended up in the same room for the same price, which was close to $500 a night. There is also an additional charge for valet for each day.
The hotel itself is nice, but they are lacking in customer service. I would think of returning only because of the amenities in the area and the location, which is across the street from the beach. On the flip side, they offer fitness classes including yoga on the beach and are a quick walk to Starbucks, and many great restaurants on the strip. It is a party hotel at night, which most Ws are, with Burlesque dancers and such getting down dancing on the bar.
- Official Description (provided by the hotel):
- Overlooking South Florida beach with unobstructed ocean views, W Fort Lauderdale has sand and surf on one side, and intercoastal elegance on the other. A daily resort fee of $26.50 will be collected at the property. ... more less
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- Also Known As:
- w Fort Lauderdale Hotel Fort Lauderdale
- w Hotels Fort Lauderdale
- w Hotel Fort Lauderdale