We did stay there the second time. The first time it was really wonderful so we decided to book this hotel again. The hotel is wonderful and very well equipped. But the service we did experience this time was not good at all. Starting with our arrival, leaving the car for valet parking the bellboy did take out all our luggage and wanted to bring it to our room right away. It did take 15 minutes and nobody showed up so my husband did go down and did take it by himself upstairs. It was standing in the lobby for 20 minutes and everybody could have taken a luggage piece. Usually there are bath robs in the room. I called at the front desk and they promised me to bring some. Returning from dinner we did still have no bath robs so I called again. After 30 min. we finally got them.
The best has been the breakfast - ordering continental breakfast for 2, omelette etc. the room service lady arrived with our order but coffee, sugar, butter, salt and pepper were missing. I called the front desk 3 times to get finally somebody on the phone to report the missing coffee etc. The room service lady did come back but she wasn't friendly anymore as she had to bring us the missing things. I completely understand who wants to have coffee for his breakfast :)) this is not what I am expecting from a nice trip to Ft. Lauderdale but luckily there are lots of other hotels to choose from.
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano