I just reserved 3 rooms for August 2014 on their website and as an oversight, 2 of the 3 rooms were booked as Advanced Purchase instead of the AAA rate. Knowing that our vacation is 6 months away, I prefer to have all of the rooms booked at the AAA rate so that I have the ability to change or cancel in any unforeseen event. I first spoke with the manager on call and, even though Advanced Purchase rates are final, she was very understanding. I was then switched over to Marianne who gladly corrected my reservations. She too was very pleasant & later corresponded via email to answer all of my questions. I found the customer service of il Lugano to be outstanding & look forward to spending our summer vacation with this hotel!
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
- Reservation Options:
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano