We stayed at the Il Lugano on Feb 26th to the 28th for a pre cruise stay. We arrived at 4:30 pm to be told that the room was not yet ready so we waited, and waited and waited. Finally at 6pm after a long and agonizing discussion with the manager, he offered to treat us to appetizers and a drink at the restaurant. The flat breads where nice and the carpaccio excellent. At 6:30 we finally got a room. We had a view of the city, which was alright. The room was nice and large, nice bathroom and the bose sound system was a nice touch. Bed's where comfortable also. Throughout our entire stay, it felt like the staff was asleep. They where poorly trained, and un interested. The breakfast was a complete joke. The "buffet" is a collection of banana bread, a few cupcakes and a granola bar. No warm food as in Pancakes, Waffles , ect. There was a plate full of Mangos that tasted like cardboard. The waiters/waitresses where a complete failure. We waited 20 mins for a god ***** cup of coffee. A nice touch was the Escalade service and when we asked to be picked up at a certain time on Las Olas, they where there on time, which is always great. When we checked out, and went on our cruise, we noticed that my husband forgot his electric shaver. Brand new, worth about 380 CDN. We called the hotel, went through house keeping and they had no idea where it was. It was left in our room 1002 and they most likely took it, then when we called again, we got the response of " Oh, no we do not have it ". Also, I wrote an email to Il Lugano requesting information, but you have to go through the reservation service online, and they did not respond , which is a complete joke. Obviously someone from there staff took it, because there is no other explanation. We didn't pack it and it's gone. So thank you Il Lugano for taking a wonderful 380 dollar Panasonic Shaver.
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
- Reservation Options:
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano