Although this hotel is very clean and pretty, I would NOT recommend it. I traveled with a few friends and we arrived around 3:30 p.m., a little early for the 4 p.m. check-in. Needless to say, we kept getting the runaround and could not get in our room until 6. There was one other group I saw that was also waiting around for their room and another group who stored their luggage and it was no where to be found! I was frustrated and the staff just seemed annoyed with me and would not accommodate. They said they'd give us a round of drinks for free which did not rectify the situation.
The hotel provides a car service within 3 miles of the hotel, but they only drive you there, they will NOT pick you up, which is stupid. Plus there's not anything too close except a drug store so you need a taxi or rental car. They also don't have couches in the queen size bedrooms or cots - just two beds which was an inconvenience. At one point I called down to the front desk and the guy on the phone wasn't even listening to me and actually called me SIR (I am a woman)!!
At checkout, we asked for a one-hour extension to 1 pm instead of noon since the hotel couldn't let us checkin on time. The woman at the front desk said OK. So 12:15 our room phone rings and it's the concierge asking us to checkout and I explain we were given an extension. She gave me the biggest attitude.
All in all, the staff was rude and the hotel was in a bad location. The pool was also not that great and barely any room to sit. Stay somewhere else!!
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano