I just spent a week at the Il Lugano with my 24 year old daughter. We used points from our Registry Collection membership to trade a week of the resort we own to go to Florida. We were told that it was going to be a 5-star resort near the beach and our room would be a one bedroom with a full gourmet kitchen. The hotel ad boasted that it had a spa, a boat to transport guests, an Escalade to transport guests, nightly turndown service and a beach on the intercoastal waterway.
Since our flight arrived very late, we checked into the Il Lugano at 2:00am. When we got to our room, we were surprised to find small flies flying in the kitchen and several dead flies in the refrigerator. The gourmet kitchen did not have an oven and came with no pots and pans, or other cooking utensils. There were only a few incomplete sets of silverware, dishes and glasses. Although, my daughter and I had planned to cook some of our meals in the room, we ended up having to go out every night for dinner.
We were told by the front desk to see the pool attendant to get towels to use at the pool or beach. We were never able to find a pool attendant and there were never towels available. We had to buy towels to use.
The spa was locked and the concierge said there was no spa at the Il Lugano. We were told to get spa services at the Atlantic Hotel or Westin Hotel, and we would get a 10 or 15% discount. The prices at those spas were so high, the discount really made no difference.
We were also told by the hotel that we could use the beach and pool at a sister hotel, since the beach near our hotel had no facilities. We went there and had to pay for parking, lounges and an umbrella and were told that we had to leave with our car by 5pm. We did not feel welcome. On top of that, the beach advertised that was supposed to be on the intercoastal waterway did not exist.
The hotel boat that was supposed to be used to transport guests was only available for chartering, and the ability to be transported in the Escalade was not ever offered. There never was any turndown service, and the last two days, the toilet smelled.
The parking attendants were very friendly, but the rest of the staff was not. We asked to stay an hour or so past checkout time because of our flight home being later in the day. The person at the front desk said that we had to be out by checkout time and not a minute later. When I asked about there affiliation with the Registry Collection, the concierge said that they tried it this year and would not do it again.
The night after we left the Il Lugano, we ended up staying at the Hyatt Place South in Fort Lauderdale because of a flight delay. It was amazing how kind, friendly and helpful the staff working at the Hyatt were compared to the Il Lugano. Although the Hyatt Place is basically a business hotel, it felt like a warm, comfortable home compared to the Il Lugano.
I would not recommend the Il Lugano to anyone.
- Official Description (provided by the hotel):
- A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations. ... more less
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- Also Known As:
- Il Lugano Fort Lauderdale
- Hotel Il Lugano