I feel like I can be fairly particular...but if you get the customer service right, then I can overlook minor things that I might otherwise be real annoyed about. On the whole, the customer service here is great! We had lovely service right off the bat from Alasandro (giving us the generalities of the property), and then one specific night at the hotel bar, Shakti was just awesome! So sweet, friendly and working very hard. The bar was particularly busy that night (Valentine's Day) and she was handling it like a pro. I would also highlight that the beach scene was excellent. On the days that Leroy was in charge of beach towels and chairs, service was perfect.
Now...I will say that not every single person working on the resort gave this type of service, but on the whole, most all the employees clearly were trying to give customers an enjoyable stay. You take the great with the just ok, right?
Another thing about our stay, we've been to Miami several times, and really did just want a quick getaway where we didn't have to think about planning out every single detail of our stay, and this was just perfect for what we needed. You will not get the nightlife excitement that you would out of Miami. There is next to nothing close (within walking distance), so be prepared to cab it if you want to go out/ off prop. That being said, Pelican makes it very easy for you to want to stay close...the food = excellent, the drinks = excellent, the ambiance = excellent. The veranda, and restaurant, the in-room dining, the beach...even the pool (to a lesser extent) are all great. They really do have the beach service figured out. I can't tell you how many times we've been on trips (beach trips) where we would have conversations about the staff saying things like, if only they would provide this...or I could really go for a drink, etc...for couples (like us) who want to spend money and are willing to spend a couple extra bucks to have someone set up a chair and bring a drink to you...this is the PERFECT spot for that.
Also, our room was lovely. It was clean and we had an amazing view...best view of the beach we've ever had. The bathroom was super-tiny...like I had to remove the toilet paper roll before sitting on the actual toilet as it was that close together, but as I said above, when you feel like you're being treated "right" by the staff, other random things like a small bathroom are tolerable.
I would totally recommend this place for a nice getaway to the beach!
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- Also Known As:
- Pelican Grand Beach Hotel Fort Lauderdale
- Pelican Grand Beach Resort
- Hotel Pelican Grand Beach
- Pelican Hotel Fort Lauderdale