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“Excellent pre cruise hotel”

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Best Western Plus Fort Lauderdale Airport/Cruise Port
Ranked #40 of 131 Hotels in Fort Lauderdale
Reviewed 7 January 2012

We chose this hotel for its location close to Port Everglades entrance and also Hertz Rent a Car where we had to return a car before the cruise. We were sailing with CCL at pier 21. This hotel was comfortable and clean. We really liked the pool area, cozy and relaxing where we enjoyed a glass of wine (or two) anticipating our cruise vacations. Many restaurants + fast food are within a walking distance and also a nice small shopping center where you can find last minute items such as Dollar Store, Bealls, Liquor Store. Also a Barber Shop and a Subway for a quick snack). We had a good breakfast in the morning and took the shuttle offered by the hotel for a flat rate of $8.00 per person which is a safe and well worth option. By the way we had a bad experience with a taxi ride while we were in Florida, upon our return, eventhough I have traveled quite a bit. I don't want to go into lengthy details, but believe me, if you have a shuttle option recommended by the hotel to reach your destination, like the one offered at The Best Western, take it with no hesitation, in order to avoid the dreaded sightseeing tour, which can be very costly. Even if you find an honest taxi driver, there are a few I'm sure, don't forget that the meter is running if you have intense traffic at the Port or the Airport, not mentioning other traffic delays. You are better off with a flat rate shuttle. I felt it was my duty to plug this comment. To conclude this BW will be my choice when I return for another cruise from Port Everglades. I also have to mention how helpful and attentive the staff was. It was a great stay.

  • Stayed: December 2011, travelled as a couple
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7  Thank southguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,074 - 1,080 of 1,279 reviews

Reviewed 2 January 2012

We stayed at the Hotel for a night before we headed home. The room was above expectations, it was very roomy, clean and welcoming. The manager Mike and his staff were extremely pleasant and helpful. Anything we wanted or desired, they were more than happy to help us out, they printed out directions for us, recomended things for us to do. We were very pleased with our stay and recommend that if anyone need a great place to stay, this is the place to go. It is also located near a lot of different attractions, so with a little patience and an adventureous spirit, your stay will be a very happy experience!!!!

  • Stayed: December 2011, travelled as a couple
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4  Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

During December a group of us stayed at this hotel before going on a cruise. We stayed 2 nights. The hotel generally was fine but their obvious lack of appropriate security ( thieves entered room during our absence and stole items from our cases ) together with the staff's lack of concern upon our reporting this made for an unpleasant stay.

Room Tip: Do not stay in a ground floor room and check quality of locks on room door before taking a room here
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  • Stayed: December 2011, travelled with friends
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3  Thank drtrish001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIManagement84, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 18 January 2012

Thank you for sharing your comments with us through Trip Advisor. Please accept our sincerest apologies for the inconvenience you experienced at the end of your stay. We are very disappointed that we failed to provide you with the service which you expected. We can assure you that the satisfaction of each and every one of our guests is our number one priority. We completely understand how we greatly missed the mark regarding service provided at the end of your stay.
Please contact me at walter.lowenberg@luckeysmanage.com and give me all the information you can on what exactly happened and who you talked too about your situation. Again, we apologize and I will wait to hear from you...

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Reviewed 31 December 2011

This hotels tittle might lead one to think it is convenient for airport or cruise connections. Not really! The shuttle to the cruise terminal is 8 bucks; it used to be free! Was running 25 minutes late on the morning of December 18th. Lots of people standing around in unorganized line ups receiving little information. Our room backed onto the drive through at MacDonald's. People staying there said they could not understand how this hotel gets good reviews?

  • Stayed: December 2011, travelled as a couple
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5  Thank cruiselance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIManagement84, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 3 January 2012

Thank you for sharing your comments with us through Trip Advisor. Please accept our sincerest apologies for the inconvenience you experienced at the end of your stay. We are very disappointed that we failed to provide you with the service which you expected. We can assure you that the satisfaction of each and every one of our guests is our number one priority. We completely understand how we greatly missed the mark regarding service provided at the end of your stay. We are working closely with our shuttle service on this issue, and we are taking corrective steps, so this doesn’t happen again. Please allow us to regain your trust in our product and service on your next stay in our area.

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Reviewed 30 December 2011

We had service from the finest to the worst. Interesting experience. Brian at the front desk was great! Our TV was malfunctioning and he moved us to another room with apologies. Other people at the front desk were either so-so or just dumb or uninterested. I would consider going back, though. THe room was clean.

  • Stayed: December 2011, travelled with family
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1  Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

Everything was as I expected. Received phone messages that had been received earlier. Good breakfast. Brian on the front desk was professional, cheerful and helpful.

Room Tip: I was on the ground floor near the office. No issues.
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  • Stayed: October 2011, travelled solo
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2  Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2011

Stayed for 1 night to catch a flight early next morning. Airport shuttle was useful. Location is fine for one night, there's a nice Old Heidelberg German restaurant within walking distance down the road for dinner. Rooms were spacious.

The main bad thing is that the carpets had a very old and damp kind of smell that spoils an otherwise perfect room. I think it is time they change them.

  • Stayed: November 2011, travelled solo
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Thank hot_devil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIManagement84, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 25 November 2011

Dear Hot_Devil,
Thank you for sharing your experience from your stay with us. It is disappointing to hear that you encountered this problem. For this we sincerely apologize. Please allow us the opportunity to win back your loyalty and provide the product & service you deserve. Please let me know personally, when you will be back in our area, walter.lowenberg@luckeysmanage.com. Again, we apologize. Thank you and hope to hear from you soon.

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Additional Information about Best Western Plus Fort Lauderdale Airport/Cruise Port

Address: 1221 W State Road 84, Fort Lauderdale, FL 33315-2349
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Fort Lauderdale
#32 Family Hotel in Fort Lauderdale
#39 Romantic Hotel in Fort Lauderdale
Price Range: £70 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Fort Lauderdale Airport/Cruise Port 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Two-Story Hotel, conveniently located in the heart Fort Lauderdale, minutes from Interstate 95, Convention Center and Airport. Ideally located in the heart of the Ft. Lauderdale Air and Cruise Port, the Best Western Fort Lauderdale Airport/Cruise Port provides comfortable accommodations for business and leisure travelers to the area. Each spacious, well-appointed room is fully equipped with complimentary high-speed Internet access, cable satellite television with HBO, microwave, refrigerator, coffee/tea maker and iron/ironing board. ... more   less 
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Also Known As:
Best Western Plus Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale
Best Western Fort Lauderdale
Fort Lauderdale Best Western

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