My wife and I stayed at this hotel overnight on Friday October 11, 2013.
We chose this location due to it proximity to the cruise port.
When we entered the reception area, there was a distinct smell of disinfectant and the overall appearance was shabby and run down. This smell continued into the corridors.
Upon checking into our room, we immediately noticed a strong musty smell. The room was also very dark and old fashioned and very much in need of a serious refurbishment.
We immediately reported the smell to the girl at reception. She never offered to accompany us to the room or provide an alternative room but instead handed us a spray bottle of Febreeze to deal with the problem! As it was a bit late to start looking for an alternative hotel, we used the spray as best we could but have to say that the smell did NOT go away and we never really felt clean or comfortable through the night.
At check out the next morning, our complaint fell on deaf ears. We were charged full price and the man at reception was not really interested to hear of our problems.
We had a lot of choices when deciding where to stay that night. We selected Best Western as we are a member of their loyalty program but are not now sure whether being loyal to this brand is worthwhile if this is the sort of standard they offer.
- Official Description (provided by the hotel):
- Two-Story Hotel, conveniently located in the heart Fort Lauderdale, minutes from Interstate 95, Convention Center and Airport. Ideally located in the heart of the Ft. Lauderdale Air and Cruise Port, the Best Western Fort Lauderdale Airport/Cruise Port provides comfortable accommodations for business and leisure travelers to the area. Each spacious, well-appointed room is fully equipped with complimentary high-speed Internet access, cable satellite television with HBO, microwave, refrigerator, coffee/tea maker and iron/ironing board. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale
- Best Western Fort Lauderdale
- Fort Lauderdale Best Western