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“VERY DISAPPOINTING EXPERIENCE”

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Best Western Plus Fort Lauderdale Airport/Cruise Port
Ranked #41 of 127 Hotels in Fort Lauderdale
Reviewed 20 January 2014

This hotel just does not deserve the Best Western "PLUS" designation. The interior is old and outdated, the Wi-Fi is very very slow, the rooms are outdated and uncomfortable, and the complimentary breakfast is dull, boring, and of poor quality... better to go next door to McDonald's. The hotel is close to Cruise Port and the Airport... but you won't feel safe to walk outside at night (Lobby doors are locked and you need to be buzzed in by Front desk staff)

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 21 January 2014

Thank you for taking the time to express your thoughts. We appreciate your insight regarding our accommodations. Please know that your feedback is important to us as we work to improve the product and services offered to our guests. Thanks again for your recommendation on how we can improve and for sharing your experiences with us. Warm Regards

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842 - 848 of 1,203 reviews

Reviewed 20 January 2014

For the price this was disappointing. The room smelled like it was all mold. The smell was coming out of the air conditioner. The manager insisted that this could not be. All our clothes and luggage smelled like mold the next morning. Many of the rooms smelled the same . Many of the other rooms had their doors open to let in Fresh AIr.. Waited 15 min to get through on the phone for the airport shuttle. Took 48 minutes for it to finally arrive. Breakfast area is so compact, no where to sit. Cold and sterile and not a PLUS BReakfast. I stay in BW hotels, but never again in this one. Disgusted

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 21 January 2014

Thank you very much for visiting with us and sharing this feedback. We sincerely apologize that our hotel failed to meet your expectations. We apologize for the inconveniences that you encountered as a guest of our hotel and truly hope that you will provide us with another opportunity in the future to restore your faith and confidence in our hotel. Thank you again for your comments and we wish you safe travels.

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Reviewed 20 January 2014

I thought the area that this hotel was in was not very safe for a woman traveling solo. The internet did not work, and the shuttle service to the pier was terrible, very slow, would be better off in a taxi. would be Ok for a one night pre cruise stop.

  • Stayed: January 2014, travelled solo
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Review collected in partnership with Best Western
2  Thank sh0p516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 21 January 2014

Thank you for the review. We appreciate your comments. Sorry that we fell below your expectations. We do strive to be the best in the area Warm regards.

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Reviewed 19 January 2014

We too stayed one night waiting for our cruise Nice that they have a free shuttle from the airport. Hotel is pretty straight forward. Rooms not fancy but are large and beds were comfortable. Thought the breakfast was below par.Eggs were to me were mushy and unedible .The staff was excellent and helpful We took shuttle for $8 bucks each to cruise terminal and then arranged for them to pick us up after the cruise which worked out great.All in all a great spot to stay for cruise or airport.

  • Stayed: December 2013, travelled with family
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1  Thank twinmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 21 January 2014

Thanks so much for the great review. We are happy that you enjoyed your stay. We will share all your comments and suggestions with our entire staff. Please come back to visit when visiting Ft Lauderdale, or going on a cruise. We wish you the best.

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Reviewed 18 January 2014

We stayed prior to our cruise the weekend of January 4th. Could not have been happier with this location for the money. Rooms were clean and comfortable with 5 star soft towels! We walked to the nearby shopping center and had dinner at Slackers which also a very pleasant surprise! Royal Princess has an assigned times for boarding so we called All Stars shuttle. The service was prompt and reasonable ($8.00 per person).

Stayed: January 2014, travelled with family
1  Thank MillionMiler55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 21 January 2014

is great to hear that you enjoyed your stay. We thank you for giving us the opportunity to serve you. We will make sure to share your comments with our staff at our weekly staff meeting. We wish you the best.

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Reviewed 15 January 2014

the motel was a well maintained two story building, located only minutes from the ft Lauderdale airport and cruise port. A great choice if thinking about a cruise etc. The breakfast was good ,nothing too fancy, the room as is typical, was large, well maintained and clean, we slept very well. the only complaint was that the promised shuttle from the airport did not arrive,which was blamed on poor communication, we needed to take a taxi, but the cost was modest,less than $20. otherwise a good choice

  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
2  Thank 505thpir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 16 January 2014

We appreciate you taking the time to comment on your stay with us and hope you will accept our sincere apologies for the inconveniences you experienced with our transportation. We take these remarks very seriously and are presently working to ensure this does not happen again. Warm Regards!

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Reviewed 14 January 2014

We stayed one night here on our way to a cruise. The room was clean, the bed comfortable and the free brunch breakfast with coffee, juice, eggs, bacon, sausage, toast and sweet rolls was a perfect start to the day. There is a strip mall within about 100 feet of the hotel which has stores with everything you could possibly need, including a wonderful new restaurant/bar called "Slackers" which is a sports bar with an excellent menu. To my delight, a nail shop called American Nails was having its grand opening just a few doors down from Slackers, so I was able to get a pedicure and a fill, which is a much cheaper option than getting them done on the cruise ship. When we returned from our cruise, we had nothing to do until our flight left at 6:30 p.m. so we called and asked if we could return and store our luggage with them and maybe hang out at the pool? We were welcomed back at no charge, and spent a pleasant day by the pool, and enjoyed lunch again at Slackers. When it came to go to the airport I asked if we could take their shuttle, and the answer was "of course." What more could you ask for in hospitality? We will most certainly come back on our next cruise that leaves from Ft. Lauderdale.

  • Stayed: January 2014, travelled as a couple
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7  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 15 January 2014

Reading your review is inspiring. We are so grateful and appreciative for your kind words and for your wonderful & thoughtful review on TripAdvisor. Thank you, Thank you, Thank you!

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Additional Information about Best Western Plus Fort Lauderdale Airport/Cruise Port

Address: 1221 W State Road 84, Fort Lauderdale, FL 33315-2349
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Family Hotel in Fort Lauderdale
#39 Romantic Hotel in Fort Lauderdale
Price Range: £73 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Fort Lauderdale Airport/Cruise Port 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Two-Story Hotel, conveniently located in the heart Fort Lauderdale, minutes from Interstate 95, Convention Center and Airport. Ideally located in the heart of the Ft. Lauderdale Air and Cruise Port, the Best Western Fort Lauderdale Airport/Cruise Port provides comfortable accommodations for business and leisure travelers to the area. Each spacious, well-appointed room is fully equipped with complimentary high-speed Internet access, cable satellite television with HBO, microwave, refrigerator, coffee/tea maker and iron/ironing board. ... more   less 
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Also Known As:
Best Western Plus Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale
Best Western Fort Lauderdale
Fort Lauderdale Best Western

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