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Best Western Plus Fort Lauderdale Airport/Cruise Port
Ranked #38 of 128 Hotels in Fort Lauderdale
Reviewed 3 February 2014

Stayed here for one night pre cruise.
Found out quickly that their shuttle problem still exists. Compared to others, we may have done pretty well as we only waited a little more than 30 minutes. The Stirling Road Best Western shuttle made it past us twice while we were waiting. Our shuttle driver advised that the shuttle is shared between 5 hotels in the area (very poor).
Sherica at the front desk is the shining star at this place. Were it not for her, I'd have to wonder what the difference would be to a Motel 6.
Room was nice and clean but average.
Wifi was slow
Breakfast was limited and the seating even more so.
We found out that they contract all the transportation to All Star Transport. Sherica reserved us the shuttle for us to go to dinner. Cost was $7 each way and we only went a little over a mile. Will use a taxi in the future.
We also reserved a slot with the same transport to the cruise terminal at $8 per person. They convinced me that in the future, use a cab ($12 to port). The girl who was setting it up outside the hotel was bad and unorganzied. Our shuttle was set for 10:30. We finally got loaded after 11, but watching the disorganization of the shuttle staff was entertaining.
To all of you that were outside the hotel waiting and blocking the way with your luggage- I apologize, but you didn't leave room for anyone else and we needed extra room to guide my wife who is blind. Maybe if you had some consideration for others, your luggage might not have gotten knocked over as we passed by.
We cancelled a reservation right outside the port to save a few dollars. We ended up wasting it on the stay at this Best Western. We will not make that mistake again. It is worth a little extra money to stay by the port/beach area as there are a lot more choices in places to stay and restaurants to choose from.

  • Stayed: January 2014, travelled as a couple
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3  Thank RussWwesternPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 4 February 2014

Thank you very much for visiting with us and sharing this feedback. We sincerely apologize that our hotel failed to meet your expectations. We apologize for the inconveniences that you encountered as a guest of our hotel and truly hope that you will provide us with another opportunity in the future to restore your faith and confidence in our hotel. Thank you again for your comments and we wish you safe travels.

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Reviewed 3 February 2014 via mobile

I stayed at this hotel n October 2013 and found it a suitable place to stay so I booked again prior to a cruise. Unfortunately my visit this time was quite unpleasant and I would not recommend staying here.

I arrived at the hotel early afternoon. As the rooms were not ready I checked my bags and went to the pool. I asked if they needed my contact information. I was assured they were all set and they would come and get me. At 3 pm I went back to the front desk to check in with them and still no room - they said they had had a room but could not find me so they gave the room to another guest. I was at the pool the entire time.

I was finally given a room on the first floor by the pool. I had requested a second floor room. I was also handed a "gift bag" for being inconvenienced. We got to the room and it had a thick musty smell. I complained to the manager and asked for another room. He said they were sold out and this is all they had. He then sprayed the room with air freshener and put the AC on. This did not help. We had no choice to go elsewhere as it is cruise season and hotels are sold out.

We opened the gift bag to find they gave us a bag of hotel shampoo and soap. Really did they think the could make things right with a bag of shampoo? This hotel needs to get their act together. You can find better options for the same money.

Stayed: February 2014, travelled with friends
3  Thank Texjade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 4 February 2014

Thank you for your review. We certainly apologize for the ac issue and for any inconvenience or negative impression this might have caused you. We understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action has been taken to ensure that situations of this nature will not reoccur in the future.

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Reviewed 2 February 2014

We stayed here for 2 nights before our cruise. The staff was exceptional..everyone we met was friendly and helpful. The gal at the front desk Jan 24 was kind enough to write out directions to the beach so our cabbie wouldn't be tempted to drive the "scenic" route. The hotel is right next to a mall with restaurants and a nice grocery store for any last minute needs. The Old Heidelberg German Restaurant nearby was very good too. Our only quibble is that it took the shuttle almost 1 hour to pick us up at the airport. Also...cruisers note: a cab is only $12 from the hotel to Port Everglades vs the $8+tax pp the hotel shuttle costs.

Stayed: January 2014, travelled with friends
1  Thank nikkidaitrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 4 February 2014

Reading your review is inspiring. I am so grateful and appreciative for your kind words and for your wonderful & thoughtful review on TripAdvisor.

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Reviewed 1 February 2014

Stayed one night before a cruise. Building is older, but generally well cared for. Rooms are basic but adequate and clean. Breakfast is mediocre at best, and seating area is small. Best thing about the place is the staff. They were all cheerful and helpful. Huge downgrade for the airport transportation. It's run in conjunction with other properties, is completely unreliable, and the hotel seems to have little control over it. When coming from the airport, after waiting nearly 45 minutes, and several phone calls, finally shared a cab with others who were also unhappy with the situation. This hotel solves basic needs, but we'll certainly stay elsewhere next time.

  • Stayed: December 2013, travelled as a couple
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1  Thank brucedodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 4 February 2014

Thank you for the review. We appreciate your comments. Sorry that we fell below your expectations. We do strive to be the best in the area.Warm regards.

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Reviewed 31 January 2014

A bit pricey, but all hotels in this area are..this was a better priced selection, great room, great service and they made arrangements for a shuttle to take us to the cruise ship at a very reasonable fee. Great Sports Bar within walking distance with good food...we didn't have a car.....would most definitely stay here again.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Raymond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 4 February 2014

Thank you for writing about your experience at our hotel. Your feedback is very important to the continued successful delivery of exceptional guest service. We thank you for your patronage and look forward to your future return. Warm regards.

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Reviewed 30 January 2014

We had a great night. Getting off a Cruise then staying overnight to travel to New Orleans. Room was very clean. Staff was very helpful. Only downside, we changed the time of our wake up call and shuttle service, but only the wake up call got changed. We were still woke up at 4:00 am to get the shuttle at 5:00 am.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 31 January 2014

Thank you for taking the time to comment on your stay with us.. I want to first apologize concerning the wake up call.I have taken your comments and addressed this issue with the front desk as this is not normally the feedback we receive on our front desk. Again thank you for sharing your experience as this is how we are able to improve. Warm regards.

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Reviewed 28 January 2014

We stayed the night before a cruise. The hotel provided pick up from the airport and for a small charge transportation to the cruiseport. The service was quick and comfortable. This is a great place to stay before a cruise. Once on the cruise we found that a lot of our fellow cruise passengers had also stayed here. Will definitely stay here on next cruise.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TAManagement, Manager at Best Western Plus Fort Lauderdale Airport/Cruise Port, responded to this reviewResponded 29 January 2014

We always appreciate honest feedback from our guests to ensure our hotel is staying on track with our high level of service standards. Thank you for your business, and we hope to see you again on your next travels to our area.

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Additional Information about Best Western Plus Fort Lauderdale Airport/Cruise Port

Address: 1221 W State Road 84, Fort Lauderdale, FL 33315-2349
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Family Hotel in Fort Lauderdale
#39 Romantic Hotel in Fort Lauderdale
Price Range: £89 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Fort Lauderdale Airport/Cruise Port 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Two-Story Hotel, conveniently located in the heart Fort Lauderdale, minutes from Interstate 95, Convention Center and Airport. Ideally located in the heart of the Ft. Lauderdale Air and Cruise Port, the Best Western Fort Lauderdale Airport/Cruise Port provides comfortable accommodations for business and leisure travelers to the area. Each spacious, well-appointed room is fully equipped with complimentary high-speed Internet access, cable satellite television with HBO, microwave, refrigerator, coffee/tea maker and iron/ironing board. ... more   less 
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Also Known As:
Best Western Plus Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale
Best Western Fort Lauderdale
Fort Lauderdale Best Western

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