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“Not so Friendly Staff”

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Ocean Sky Hotel & Resort
Ranked #55 of 128 Hotels in Fort Lauderdale
Staten Island, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Not so Friendly Staff”
Reviewed 15 April 2014

The hotel staff was not so friendly especially the front desk. Cleaning crew was worse. Concierge was very helpful and restaurant staff was accomodating but there was a huge language barrier with one of the waiters. Bartender was friendly and so was Oscar, the person in charge of renting the chairs and cabanas. Valet staff was very friendly and nice. You would think the cleaning crew would be friendly since they do rely on tips but they were not. I agree with TonySI 100%. Nice hotel for the price, really nice location and nice rooms. A friendlier staff would definately ensure a comeback. Lobby was above average and clean. Coffee set up in the Lobby would definately be a huge addition. Maybe the coffee set-up could be set up at the empty bar in the Lobby. The tables and chairs are already in place and really nice. Beds were very comfortable and so were the pillows.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MareMareb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 23 April 2014
We pride ourselves on being friendly and we are happy to see that you were pleased with the friendliness of most of our staff.
Thank you for the great comments and rating. It would really be our pleasure to have you back with us.

Thank you.
Paul Cahaly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (336)
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New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 April 2014

The hotel is fine for the price, clean, nice large rooms, great pool, hot tub, beach. There was not a manager on site the entire stay. Most staff did not understand English. everything was leased out so the hotel did not manage parking, activities or the restaurant. Cleaning staff was rude, front desk unorganized. I would stay again just for location and price. Oh yes, and the security guard who chased girls all weekend instead of keeping the locals from using the pool as a Saturday family outing. Saturday was such chaos most people at the pool were not guests, just friends of staff eating meals out of Tupperware. Its sad because the potential here is great.

Room Tip: High Floor
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TonySI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 14 April 2014
We are glad to hear that you enjoyed our great value and that you would stay here again for that reason. However I am not sure how we did not have a Manager for your entire stay as we have a Manager seven days a week. All of our staff is capable of communicating so I don't believe the comment "most staff did not understand English" is fair or accurate or how you are aware of who are the friends of staff.

Hope to meet you personally on a return stay.
Thank you.
Paul Cahaly
General Manager
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Clermont, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2014

From the moment that the hotel shuttle picked us up at the airport to our departure, the staff at this establishment was nothing but outstanding. Service was impeccable and the accommodations could not be beat. Eddie was the Concierge and was very helpful in getting everything we needed. (shuttle service to local attractions, tickets, taxi and even a ride to church). The attendants at the pool, beach and patio were nothing but service driven and wanted to do everything possible to make you feel welcomed at their establishment. Bartender at Tiki bar (Mina) was always quick with a story and made you feel like you were long lost friends.

Outside elevator allowed you to go from your room to ocean deck back to room without needing to go through the hotel. This was an added benefit. There were also numerous shops, restaurants, night life activities within easy walking distance of this place. This is an added benefit as you really don't need to rent a car once you are at the hotel.

Our next trip will definitely be booked at this establishment. I would definitely recommend this resort to anyone traveling to the Fort Lauderdale area.

Room Tip: All rooms have a partial view of the ocean and a suite has full view.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 14 April 2014
Thank you for the fantastic review of the property and nice comments on Eddy and Mina. It feels great to read nice comments on service in general as we pride ourselves on that. We believe that a staff that gets along well reflects in their performances. We are happy to have the beach elevator and its easy access to rooms. We are fortunate to have the great location as well as being close to many nice areas of Ft Lauderdale.

We are thrilled to hear that you will be back.
Paul Cahaly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014

I booked a room for my parents ANNIVERSARY at this hotel of course in a room with a queen bed. They arrived and the rooms were booked so they put them on a DOUBLE BeD room. I understand sometimes that can happen, but the problem was that the management didn't do anything about it. I called the office manager in the phone because when I went to talk to her personally, there was no manager on duty (odd). She said she couldn't do anything about the situation and she didn't even apologize for what had happen, she told me to call "Paul" which apparently was the Director. I called Paul but never did he answer the phone calls and messages left. Nobody was able to help us at least get something back from that very unpleasant situation. Never going back even though the place itself was nice.

  • Stayed October 2013, travelled as a couple
    • Service
Helpful?
1 Thank Patricia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 8 April 2014
Thank you for booking for your parents. We try VERY hard to accommodate a request for a king bed, but it is normally a request only and we have many more rooms with two doubles than kings so it is hard to guarantee. While I am not always available to answer calls, I always return messages left. I am sorry that not receiving the bed type that you requested was a "very unpleasant situation", but when we are very busy at the hotel, unfortunately it can happen.

I hope that you reconsider and give us another opportunity as I appreciate that you were happy with the hotel itself.

Thank you.
Paul Cahaly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
toronto
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 April 2014

great value for you money compared to others in the area, clean hotel great location, no issues. very close to a grocery store McDonalds etc.., Nice hot always good and hot pool okay, back door elevator drops you of right on the beach and patio
not far from Los Olas Blvd. If you want a little night life

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank darien123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 8 April 2014
Thank you for the great review and nice mention of our great value.

We hope to see you again soon!

Thank you.
Paul Cahaly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 April 2014

Ok spot, a little ways out. Hotel clean, pool deck nice, restaurant should be skipped for value alone. Potential though!

On beach which is nice and in nice area.

Rooms basic but dated with loud AC. Beds way too soft. Need replacement. Washrooms dated.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trotting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 8 April 2014
We appreciate the kind words on cleanliness and our locale right on the beach as we are one of the few in Ft Lauderdale located directly on the beach. Thank you for the feedback as we are always looking to improve.

Hope to see you again soon.
Paul Cahaly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 April 2014

I stayed here for one day. The room was comfortable. Its actual furnishings are a little dated but for the price of 179.99 plus tax and the 15$ a day valet, you absolutely can't beat it. The staff was nice and friendly. I enjoyed sitting in the hottub outdoors and also being able to order drinks from the Tiki Bar. I was thrilled that I did not have to leave my rental cabana to get food because they had order takers to bring the food to you and charge it to your room. I had big complaints. I will say that the walls are paper thin. I had a complaint that our TV or voices were too loud but we were speaking in our normal tones. So security stopped by to ask us to keep everything down. They have a great gift shop that will will and deal with you on prices. So if you read a bad review here, I think its just very picky people. I would definitely stay here again!

Room Tip: 9th Floor has wonderful views! So don't be upset if you get on that top floor!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shonnese R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oceanskyhotel, General Manager at Ocean Sky Hotel & Resort, responded to this review, 8 April 2014
Thank you for the nice words about our value and amenities. We are very happy to know that you would stay with us again and with our fortune have you as a loyal guest through the years.

Thank you.
Paul Cahaly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ocean Sky Hotel & Resort

Property: Ocean Sky Hotel & Resort
Address: 4060 Galt Ocean Dr, Fort Lauderdale, FL 33308-6501
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Fort Lauderdale
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ocean Sky Hotel & Resort 3*
Number of rooms: 225
Official Description (provided by the hotel):
Located directly on the beach, Ocean Sky Hotel & Resort is perfectly situated minutes away from major attractions, restaurants and shopping. Rooms are equipped with mini-refrigerators, microwaves, hair-dryers, in room safes and coffee-makers. All standard rooms have a side-ocean view and open air balcony. Oceanfront view, 1 bedroom suites are also available. Our large pool deck features an oversized jacuzzi, heated pool, tiki bar and water sports. The resort also has an indoor/outdoor restaurant, fitness center, gift shop and mini golf course. ... more   less 
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Also Known As:
Ocean Sky Hotel And Resort
Ocean Sky Resort
Ocean Sky Fort Lauderdale
Fort Lauderdale Ramada

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