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“Great Customer Service”

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Hampton Inn Ft. Lauderdale - Cypress Creek
Ranked #53 of 128 Hotels in Fort Lauderdale
Surrey
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Customer Service”
Reviewed 25 January 2013

This hotel is to be highly recommended for mid budget travellers. Although not the swankiest of locations and somewhat in need of modernisation, these small minuses are more than made up for by the "can do" and "will do" attitude of the staff, In paricular, the Front Desk Supervisor, Bo Bentele was about the most helpful hotel staff member I have ever come across. The welcome on arrival was bright and cheerful, assistance for first-timers in the area like us was five star. The whole package was typified by two free bottles of water on checking out and complimentary postage stamps for the two post cards we were sending. How good is that?
This weary traveller would be happy to find this kind of service more often and, if you are in the area, choose this hotel above others.

Room Tip: Overlooking the pool is the quietest place to be
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Porthopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro A, Manager at Hampton Inn Ft. Lauderdale - Cypress Creek, responded to this review, 12 February 2013
Thank you for the kind words! I enjoy letting our staff know that they succeeded in making your stay pleasant and look forward to welcoming you back to our hotel.

** we love having you here **
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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724 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
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Tampa, Florida
Level 5 Contributor
72 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 January 2013

This Hampton is pretty nice for the average business traveler. Close to the I-95 and US1. The rooms were the usual, but the bathrooms are a bit on the smaller side compare to other Hampton Inn. Staff were very nice and told me Hi or Good Morning everday, which is nice. Front desk personal were very plesant to talk to, checking in and x checking out.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Damian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2013

Wonderful hotel , from the cleanliness and comfort of the rooms ( most comfortable beds ever) to the scrummy breakfast ( so much choice) and the service from reception was unsurpassed - nothing was too much trouble; from giving us advice on eateries, the bus services and also sorting out transport to the ship. Everything was done with a smile and a cheery disposition. We were a party of nine and not one of us could fault this hotel in any way - we shall certainly use them again next time we cruise from Miami.

Room Tip: We had rooms overlooking pool
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JillBNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
108 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 January 2013

I joined our Hendersonville Video and Asheville Video crews who were totally wiped out after driving the grip truck non-stop from Atlanta. The desk staff had them checked-in in near zero time with no hassle. I arrived the next morning, and to tell the truth, was a little disappointed the client put us up in a Hampton Inn. I was wrong. Only three blocks away from the shoot, great parking, very reliable and fast and free internet, nice TV's, - all topped off with a hot, good, and filling breakfast. Not one nit to pick. And, experiencing Ft Lauderdale's 80 degrees and blue skies after leaving NC's cold, miserable, wet weather wasn't bad either. No wonder it's so crowded there.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Channel_70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro A, Manager at Hampton Inn Ft. Lauderdale - Cypress Creek, responded to this review, 12 February 2013
Thank you for taking the time to write about us. We love seeing our staff exceeding our customer's expectations. We look forward to welcoming you back to our hotel. ** we love having you here **
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerry, United Kingdom
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 January 2013

I stayed here for a week in December before a Carribbean cruise. We thought the hotel was excellent value for what we paid, breakfast was delicious, particularly the fresh fruit and we really appreciated the 24 hour free tea and coffee and the amazingly free computer with internet access in the lobby. The manager we met at the front desk was super helpful, I think his name was BO, sorry if this is wrong. The location isn't great so you will need a car, but then you need a car almost everywhere in America from what I can see-we live in a small town in Ireland where you can walk everywhere from everywhere! Also, there is no restaurant on site although there is a microwave in the lobby where I saw families eating in the evenings. The rooms are on the small side from my experience of being in Florida a few times previously and our room did not have a mini fridge but theses were minor issues for us as we were treated so well you don't notice these little inconveniences so much. I am a running fanatic and the area around the hotel wasn't great for that-just traffic-so a gym is vital for me when I travel- the fitness room is compact but everything works and is spotlessly clean so I was very happy with that. Overall, we were very pleased. We have stayed at more expensive hotels with more stars and been less pleased so I really rate this hotel. Oh, and the parking was free as well. Brilliant!

Room Tip: I wouldn't like to have been on the ground floor as it seemed noisy but this is just an observat...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boodoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro A, Manager at Hampton Inn Ft. Lauderdale - Cypress Creek, responded to this review, 12 February 2013
Thank you for taking the time to write about us. I enjoy letting our staff know that they succeeded in making your stay pleasant and look forward to welcoming you back to our hotel. ** we love having you here **
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland
Level 5 Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 11 January 2013

We stayed here during the BCS National Championship game. This hotel is located a few blocks off of I95 and is fairly easy to reach. The area around the hotel is a little questionable looking, but nothing too bad.

The hotel is located about 12 miles from the Ft Lauderdale airport. They do not offer a shuttle service to / from the airport, which was a little disappointing. This would be a good upgrade for the hotel management to consider.

Overall the hotel was clean and things were ok. Again, your standard Hampton Inn experience. The cost at this time was a little higher than normal (~$150/night), but I am sure that was due to a combination of a winter Florida timing and the BCS game being played as hotels were very full for this event. They only other surprise was the lack of a refrigerator in the room, as this is very common in most hotels. This also would be a nice upgrade and useful to many of their customers.

Room Tip: Our rooms were somewhat noisy on the right outside of the hotel. The main issue was the garbage tru...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrCrimson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bo B, Manager at Hampton Inn Ft. Lauderdale - Cypress Creek, responded to this review, 11 February 2015
Thank you for the fantastic suggestions. We will take them into consideration as continue to improve our property amenities and guest experience. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alabama
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 January 2013

The hotel is in good repair. The rooms were clean (although not very large). The hotel staff was friendly as well.....It met my expectations for a moderate type hotel...there is a bar across the street that looks a little suspect but the area the hotel is in seemed pretty good..............................................

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pavbama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Ft. Lauderdale - Cypress Creek

Property: Hampton Inn Ft. Lauderdale - Cypress Creek
Address: 720 E Cypress Creek Rd, Fort Lauderdale, FL 33334-3564
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Fort Lauderdale
#36 Romantic Hotel in Fort Lauderdale
#43 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Ft. Lauderdale - Cypress Creek 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Thank you for your interest in the HAMPTON INN - CYPRESS CREEK! We are located approximately 15 minutes north of Fort Lauderdale/Hollywood International Airport (FLL). Take I-95 to exit 33 and head east two lights. We are on the right (south) side of the road. The hotel is 1 mile south of Atlantic Blvd in Pompano Beach and three miles from Executive Airport (FXE). As always: Free parking for our registered overnight guests. Free coffee and tea located in our lobby 24 hours daily. Free wireless internet access. Free Breakfast buffet with hot and cold selections available daily from 6a-10a. Guest rooms offer complimentary toiletries, coffee maker, hair dryer and iron/ironing board. Fitness room on property on the second floor. 32" HDTV with basic HD cable and Showtime premium movie channel. Complimentary use of business center desktop computer with printer for boarding pass and/or documents. Pool located on premises, surrounded outdoor by a recently renovated landscaped deck with contemporary patio furniture and an adjacent hot tub.At Hampton Inn, "We love having you here." ... more   less 
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Also Known As:
Hampton Inn Ft. Lauderdale - Cypress Creek Hotel Fort Lauderdale
Hampton Inn Fort Lauderdale
Fort Lauderdale Hampton Inn

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