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“Bad situation made better due to manager.”

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Universal Palms Hotel
Ranked #90 of 128 Hotels in Fort Lauderdale
Kingsport, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad situation made better due to manager.”
Reviewed 16 December 2013

Not the best part of town, but, beautiful hotel and grounds. Hotel needs to be relocated. Train noise was tolerable at best. Having said that, we were robbed at gunpoint the first night there. The staff and manager (Joel) were fantastic. They treated us with respect and our stay was comped. Joel was awesome to us. We cannot say enough about him, he was absolutely a class act.

  • Stayed December 2013, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank budman1063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 December 2013

The place was more then what i expected the rooms and the pool area were very nice plenty parking space and customer service is excellent. Maritxa at front desk is the sweetest person I'd ever meet caring professional and well efficient.

  • Stayed December 2013
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Helpful?
2 Thank jnfilgueiras82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora, Colorado
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 December 2013

Spent 4 nights at this hotel. The room was reasonably sized and priced, kept clean and presentable during my stay. Because the focus of my vacation was elsewhere, can't say that I really took advantage of the reasonably priced breakfast fare or the early evening drink specials at the combined restaurant/bar off the main lobby. Internet/wifi access was good. Hotel was located on a transportation corridor -- this meant that it was easily accessible from the airport but also meant periodic train whistles from the tracks a few hundred feet away as well as the constant din of highway traffic. There is a pool, banquet facilities and other amenities but since I spent most of my vacation away, I didn't take advantage of any of these things.

  • Stayed December 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank traveling69bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverview, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 December 2013

The first thing we experienced was the awesome customer service by the front desk. Look for the attractive latina by the name of Maritxa! She was very friendly and went above and beyond to make my familys stay very comfortable and enjoyable. My wife had a thousand questions like most women do and this young lady was very patient and professional in answering all of her questions. My kids loved the pool in this place and the rooms were very clean. I would definatley consider staying here again.

Room Tip: Make sure you personally ask for Maritxa for excellent professional service!
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  • Stayed December 2013, travelled with family
    • Value
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    • Service
Helpful?
3 Thank Eusebio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 December 2013

The front desk staff was very nice and helpful. Lobby was awesome with the christmas decorations. However, the room , Over looking the pool, was what I paid for. This should be a 2 star hotel and not 2 1/2. The noise of the train is loud, but tolerable to a certain degree. Room was just ok. Tub drain was clogged, missing caulk everywhere, tile floor was very dirty. My white socks are now black, Mattress was just a low end brand and it served it purpose. IF you are looking for inexpensive. stay here. If you can afford another star level up I would suggest to go elsewhere. Has outside entrance to every room. Please ask for a pool side room ( with a big smile of course ) and things will not be so loud with the train. Easy in/out with car to I95 south or north. Hotel could use some updating in rooms.

Room Tip: ASK FOR POOL SIDE ROOMS TO CUT DOWN ON TRAIN NOISE. Make sure you tell them you are a trip advisor r...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank deweymikels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 December 2013

After checking into another hotel that had roaches and dirt me and my family of 9 had no place to go and Scarred to go to another Hotel in the area. We were out of town in Flight was not leaving for 2 days. We Were Stuck, mad sad and just lost half of our money on the last hotel. We must have searched google for lease 2 hours in Universal Palm Hotel, kept popping up. We rode over to this hotel to check it out because I was not going by the picture. When we arrived the atmosphere around the hotel was peaceful. Went in side I ask the Front dest Clerk can I please see a room first. After I saw the room I Exhale because I knew the ending of my vacation was going to be Good. Hotel Clerk, Monica was the Best, she was pleasant, patient and very Caring about getting my family comfortable for the Night. The Manager also came to greet the people the was checking in. Noel another manager came out he was laughing and greeting customers telling them this is your home away from home! I felt Safe, Happy and was ready to finish my vacation!
THANK YOU, University Palm Hotel you saved our Family Vacation. See you again soon!

Room Tip: Make sure you research first. Pictures are not always right. But the Pictures for this Hotel was Ex...
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  • Stayed December 2013, travelled with family
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    • Cleanliness
    • Service
Helpful?
2 Thank Jekia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 December 2013

I booked the Universal Palms through Priceline. Very nice place. I booked a King room, but was given a double. Maritxa made it right and gave me a nice suite. She was very friendly and very pretty. :)

Room Tip: Pay the extra for the King Room if you have a choice. And ask for a room on the odd side of the plac...
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  • Stayed December 2013, travelled on business
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Helpful?
2 Thank BrianD607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Universal Palms Hotel

Property: Universal Palms Hotel
Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#38 Business Hotel in Fort Lauderdale
Price Range (Based on Average Rates): £
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Official Description (provided by the hotel):
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio

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