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“great customer service”

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Sheraton Suites Fort Lauderdale at Cypress Creek
Ranked #48 of 127 Hotels in Fort Lauderdale
Reviewed 13 September 2013

We had great customer service. When we experienced a problem with our room, they were quick to respond and correct the problem. The manager Miguel Mendez was extremely accommodating and did everything in his power to make our stay the best it could be. Although the rooms seem to be getting old and could use a makeover, our overall experience was a positive one.

  • Stayed: May 2013, travelled with family
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Thank theterry5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, General Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 26 September 2013

Thank you for taking the time to comment on your stay, I am glad you had a pleasant stay with us and that Miguel was able to make your stay more enjoyable by assisting you with the issues you encountered. I have forwarded your comment to him and he is very happy to know he made your stay a happier one.

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627 - 633 of 1,101 reviews

Reviewed 9 September 2013

I had a rather unpleasant experience at this hotel.
On day 1 I saw a car in the hotel car park that was chocked up on bricks, and it had no wheels. Not entirely sure if it was a theft, but it was not a good look.
The hotel is old and the carpets and rooms are dirty. The bed made me itchy, and the towels were stained and dirty. The internet didn't work sporadically, and when it did was extremely slow, which is bad for a business trip. When I phoned for technical support, the cordless phone ran out of battery mid call, even though it had been charging the whole time.
One day when I went downstairs the trunk of my car was opened, and I was told there was no security footage of the car park.
The balcony door did not open properly (although there is no reason to go out on the balcony anyway)
The hotel is located next to a trailer park and a train line.
It is however quite close to some restaurants and a shopping centre which is good.
The service was sporadic. Some staff were good, others were useless.
The lobby is quite nice with the waterfall but the rooms and carpets really need a refurb.
The level of quality is more like a motel than a Sheraton hotel...

Room Tip: It is near a train line so you probably want a room away from that.
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  • Stayed: August 2013, travelled on business
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Thank AndrewCxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, General Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 9 September 2013

Thank you very much for visiting with us and sharing this feedback. We sincerely apologize that our Sheraton Fort Lauderdale failed to meet your expectations. We apologize for the inconveniences that you encountered as a guest of our hotel and truly hope that you will provide us with another opportunity in the future to restore your faith and confidence in our hotel. We are pleased to report that we are currently in the beginning phases of a property renovation that we are extremely proud of and are hopeful that you will revisit us should your travel plans return you to our area.
Thank you again for your comments and we wish you safe travels.

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Reviewed 6 September 2013

I personally enjoy staying at this property for the great value. The rooms are all suites and have a refrigerator and microwave. There is a pool and gym. The only negative is that there is no club lounge however heard they are working on one, no free bottled water or coffee for preferred guests, and a bit untidy at the gym. However, none of those things would prevent me from staying there again for the price.

Room Tip: Higher floors are good however will need to wait for the elevator which may take some time.
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  • Stayed: July 2013, travelled on business
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Thank peter_vpnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 9 September 2013

Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know of your pleasant stay. And how much you enjoyed the atmosphere and our staff at our hotel. I am pleased to inform you that we are currently undergoing renovations to the property and we will be adding a Club Lounge for our SPG members. We hope to have you with us soon so you can enjoy this new addition.

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Reviewed 5 September 2013

I had breakfast in Sheraton Suites and liked it. They have good options to try and have. They have muffins, fruits etc. Also close by Tri-rail. Staff is helpful.Well located closer to Fort Lauderderdale downton and Saw Grass Mall,, excelent price vs service.

  • Stayed: July 2013, travelled on business
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Thank mittalankur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 9 September 2013

Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know of your pleasant stay.

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Reviewed 3 September 2013

Well located closer to Fort Lauderderdale downton and Saw Grass Mall,, excelent price vs service. All the rooms are like appartments, with kitchen appliances. Free parking. Friendly personnel. The lobby includes flexible spaces to work or relax in. Reasonable fitness center and outdoor pool.

Room Tip: All the rooms are comfortafle like an appartment with all kitchen appliances
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  • Stayed: February 2013, travelled with family
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Thank Jar2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 4 September 2013

Thank you for your comment; we are glad you enjoyed your stay with us. We look forward to seeing you again soon.

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Reviewed 29 August 2013

I have stayed at this property numerous times, mainly for the value and comfort of its rooms. It's a suite hotel, right off the I-95 in a business district, but with several restaurants and stores nearby. I went on a golf vacation, and we got a superior suite with 2 queen beds and a separate sitting area on a high floor. Elevators are slow and only 2 of them, which is my only complaint. Staff is great and the garden interior, pool and hot tub are inviting and well kept. Breakfast buffet is great value with the hotel as well. Pricing is very competitive, and parking is free. We were pleased!

Room Tip: Ask for a superior suite on a high floor
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  • Stayed: January 2013, travelled with friends
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Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, General Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 3 September 2013

We would like to first thank you for being a loyal client and for your several previous stay at our hotel, we appreciate your feedback and am happy to hear how much you enjoyed the atmosphere and our staff at our hotel. We hope to have you with us again soon

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Reviewed 13 August 2013

I have stayed in this hotel several times before and been very happy, but this time my room was on the side of the hotel adjacent to the "Tri-Rail" line and the main road and it is also below the flight path to the local Executive Airport, so I am somewhat noise challenged. Overall, this is a nice hotel for business travelers, but beware the rooms in the "noise zone".

I hate to pile on, but also if you like to watch TV, the satellite reception here is very poor. I was regularly getting a "no signal" on my TV.

Room Tip: Stay at the rear of the hotel
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  • Stayed: August 2013, travelled on business
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Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_SuitesCC, General Manager at Sheraton Suites Fort Lauderdale at Cypress Creek, responded to this reviewResponded 16 August 2013

I would like to first thank you for being a loyal client and for your several previous stay at our hotel at the same time I would also like to extend my apologies regarding inconveniences with the noise, We appreciate your feedback, and hope you do give us the chance to make is right!

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Additional Information about Sheraton Suites Fort Lauderdale at Cypress Creek

Address: 555 NW 62nd St, Fort Lauderdale, FL 33309
Phone Number:
Region: United States > Florida > Broward County > Fort Lauderdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 127 Hotels in Fort Lauderdale
Price Range: £90 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Fort Lauderdale at Cypress Creek 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The Sheraton Suites Cypress Creek Fort Lauderdale Hotel is located only a short drive from the Fort Lauderdale-Hollywood International Airport (FLL) and many exciting things to do in Fort Lauderdale. Sheraton Suites Fort Lauderdale at Cypress Creek operations were impacted by Hurricane Irma’s recent passage through our area. While the impact to the hotel is aesthetic in nature, for the comfort of our guests we have temporarily closed. Meeting and event space on our lobby level will be reopening on October 30th and guestrooms will be available for reservations beginning November 24th . The hotel will continue higher floor remediation through December but anticipate no guest disruption. Please don’t hesitate to contact us with any additional questions and we look forward to welcoming you back very soon. ... more   less 
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Also Known As:
Sheraton Suites Cypress Creek Ft. Lauderdale Hotel Fort Lauderdale
Sheraton Hotel Fort Lauderdale
Sheraton Fort Lauderdale
Fort Lauderdale Sheraton

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