This hotel has a lot of potential, but many small issues that should be addressed.
The courtyard is very nice, with plenty of tropical plants and trees and a koi pond. There are two glass elevators on each end of the lobby that give you a nice view of the koi and the trees.
The carpet in the hallways is very dirty in spots and needs to be replaced. Our room was on the fourth floor. It was nicely decorated, but had some issues. The area around the sliding glass door(which led to a tiny balcony with a chair awkwardly crammed onto it) was filthy. A look behind the curtain revealed a huge gash in the wall and quite a lot of mildew on the carpet. There was a stain going down the wall on the other side of the bedroom that looked like it was the result of a leak. The phone in our bedroom did not work, and the alarm clock went off at midnight our first night there.
Customer service was a bit lacking. We were never given enough towels, and I had to stand in line at front desk to request more. One time the lady at the front desk went and got some towels and gave them to me, but the next time she said she would have them sent up. They never arrived. After an hour I gave up and went to bed. Our bill was wrong, but they did correct it with minimal hassle. When I needed to wash laundry, I had to ask three employees before I found one who knew for sure where I could find the washer and dryer(5th and 7th floor).
Even with these issues, it's not a bad value. We used our points for this stay, and it was nice to have the extra space of the suite for only 4,000 pts per night. With a little more attention to detail, and a good cleaning or renovation, this place could be really nice.
- Official Description (provided by the hotel):
- The Sheraton Suites Cypress Creek Fort Lauderdale Hotel is located only a short drive from the Fort Lauderdale-Hollywood International Airport (FLL) and many exciting things to do in Fort Lauderdale. ... more less
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- Also Known As:
- Sheraton Suites Cypress Creek Ft. Lauderdale Hotel Fort Lauderdale
- Sheraton Hotel Fort Lauderdale
- Sheraton Fort Lauderdale
- Fort Lauderdale Sheraton