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“Stay at Courtyard or the other Marriott. Terrible customer service”

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Marriott's BeachPlace Towers
Ranked #33 of 127 Hotels in Fort Lauderdale
Certificate of Excellence
Reviewed 12 April 2011

I stayed here because it was right on the beach and I prefer the suite layout. The parking situation is pretty bad as described in other postings. We happen to be here during Spring break and the garage was full so we circled the block a few times until we noticed an attendant that let us in. On the second day, we parked on the wrong floor and as we exited, we paid ~$30 for parking. When I stated the case to the front desk (evening manager, she wore glasses), she quickly refused to reimburse us. I also requested a later check out for a 30 min. conference call the next morning and her response was, "we're not that type of hotel", you'll need to check out by 10 am or be charged another night. I guess because this is a time share resort, the customer service folks really don't care about the non-timeshare guests.

The rooms were nice and spacious which is the main positive feedback that I have. As a Gold nearing Platinum member, I do stick with Marriott brands and therefore next time, I will try the Courtyard and the other Marriott down the street.

  • Stayed: March 2011, travelled with friends
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3  Thank cosmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,138 - 1,144 of 1,600 reviews

Reviewed 12 April 2011

I was leary about staying here with some of the reviews. We were here for the week of April 3rd through 9 for the YMCA National Swim Championships and we really enjoyed our stay.

It was just my daughter and I and we rented a king size room with a hide-a-way couch. The room had a balcony and a small refrigerator, micro, kitchen sink, coffee maker, all the plates, forks, etc. for 4 people, even wine glasses. We had full room service every day unlike some of the comments from people. I think the people that rent the villas might be the ones that do not have room service. We had asked for extra feather pillows and towels and we got those. Everything about the room and the service was wonderful.

Regarding the elevators......they were a little slow, but not to the point that it annoyed me. We did get stuck on one and they had to come and pry the door open to let us out. We were only in there for about 4 minutes before they were right on it gettting us out! A little scary but it worked out fine. There are a lot of floors so of course they are going to be a little slow, but there are 4 of them so I didn't notice the wait like others commented on.

We did not use the parking garage so I can not comment on it.

If you want to be right in the middle of it all....this Marriott is the place to be and we would surely go back again!

  • Stayed: April 2011, travelled with family
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Thank marymeg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2011

WOW what a great place! I LOVED this hotel, I wish I had sent us down more than one day early for our cruise as i would gladly spend a week here! We had a one bedroom unit that had a full kitchen, balcony looking out over the ocean, large living room with double sofa bed and a huge jacuzzi tub for two. There is a 24 hour CVS on the bottom level that has everything you could possibly imagine. The staff was great, room immaculate I honestly can't think of a better place to stay pre cruise, in fact I may go back just to escape the winter cold next year! Great place!

  • Stayed: December 2010, travelled with family
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Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2011

No issues with parking and elevators,
POSITIVE
very nice room, gorgeous view, clean beaches, spaciours room, nice shopping Galeria nearby, nice restaurant, good locations for everything, a policeman was there to control spring break kids, 19th floor lounge is awesome
OPPORTUNITIES OF IMPROVEMENT
noisy teenagers (sprinbreak), that wake us up every night, even start the fire alarm at 4am, there is no Marriott signs outside, we struggle finding it, extra charges to clean the room during the week even if we paid our annual fees, bathroom could be renovate, we were on 6th floor, A/C wasn't working properly in 1 room
OVERALL
we were very happy, beach, wheather was perfect.

  • Stayed: March 2011, travelled as a couple
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Thank RikHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2011

For the money you can't really beat this hotel. i searched all the beach hotels in ft lauderdale and this place was a third less than all the comparables. It is a little different of a set up that can be a pain. eg: lobby on 5th floor, sometimes a decent wait for elevators with a lot of stops and the wacky parking garage. however, if you learn not to be in rush while there it will be a lot of fun. bars, restaurants and shops right downstairs and of course the glorious beach just accross the street.

  • Stayed: March 2011, travelled with family
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1  Thank kpac2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2011

You cannot beat this location for a mix of city life and the beach. Most newer timeshares are much smaller. The lock off room allows us to bring guest, who have their own self contained area or can enjoy the main kitchen & living room with us. Love the balcony feature.Owners parking is free. If you must rush every where on vacation this might not be for you. Love that the rooms are not street level and you have privacy being the pool is on a upper floor also. The staff is wonderful, I have sent back reviews on those who have gone the extra mile to help us, never have had any problems with them at all. It's all about the travelers approach to staff anywhere. As far as cleaning and laundry go, the timeshare owners have to pay maintenance fees that are expensive every year. Our board members try to give the most features possible while keeping the cost to owners manageable. We have witnessed "hotel guest" treating the property and staff horribly. The mall attached is not owned by BeachPlace Towers. We believe we are getting excellent value and service for our money. Can't wait to be there again in a couple of weeks!

  • Stayed: March 2010, travelled as a couple
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1  Thank suebeachcomber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2011

We are Marriott timeshare owners, and this was our first stay. We had a great 2 bedroom high floor suite overlooking the city. The sunsets were gorgeous almost every night. It had the usual Marriott immaculate furnishings and cleanliness, and we love having a full kitchen to save some money, time and eat sensibly. The pool area overlooks the ocean, and the building is right on the beach on A1A. It couldn't be more convenient for beach-goers. Also, there is very secure on-site parking, which is great for this area.

About the only problem areas were the checkin, which was delayed by 90 minutes, and the elevators, one of which was out of service at times, causing delays in peak periods. Aldo, the wireless internet service was very slow.

  • Stayed: December 2010, travelled as a couple
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Thank arozylo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's BeachPlace Towers

Address: 21 S Fort Lauderdale Beach Blvd, Fort Lauderdale, FL 33316
Region: United States > Florida > Broward County > Fort Lauderdale > Central Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 127 Hotels in Fort Lauderdale
Price Range: £168 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marriott's BeachPlace Towers 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Experience the seaside from your balcony at the Marriott's BeachPlace Tower. Just a few footprints from the beach, you can smell the ocean while you open your door. ... more   less 
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Also Known As:
Marriott`s Beachplace Towers Hotel Fort Lauderdale
Marriott Beachplace Hotel
Marriott Fort Lauderdale
Fort Lauderdale Marriott

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