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“Extremely surprised and pleased!”

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Marriott's BeachPlace Towers
Ranked #33 of 128 Hotels in Fort Lauderdale
Certificate of Excellence
Long Island, NY
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Extremely surprised and pleased!”
Reviewed 28 July 2013

Came down for 2 nights with my wife only. Definitely hold out for the refurnished rooms. Absolutely beautiful, clean, and well detailed. Staff is great! Very accommodating. The pool is fine but the main attraction is the beach. The water is clear, clean, and warm. Make sure to get up early and borrow lounge chairs and umbrella from the Marriott towel hut. Location can't be beat; right in the heart of it all. Walking distance to dozens of restaurants and shops (says the wife).

We did have a 2 hour plus delay getting a room, but the front desk and bartender made up for it with credits, free drinks, and being helpful storing our groceries. It was not ideal but [--] happens.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 4MFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Burlington, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2013

Due to a last minute change in our vacation plans, we found ourselves at the Marriott BeachPlace Towers for 4 nights. While most of the staff that we interacted with were friendly and accommodating, there were a few issues throughout our stay that seem to validate a lot of the negatives that are mentioned in other reviews. The front desk staff gave inconsistent, and at times, downright incorrect information. They didn't seem to have a very good system of communication going. On our first night, we received a wake-up call at 4am that we definitely did not request. We were both able to fall back asleep - so, not a huge deal. Many people have mentioned cleanliness and overall maintenance issues- I can certainly attest to there being a lack of detail on the part of housekeeping and maintenance. I know the difference between a well-cleaned room and a poorly-cleaned room, and the room we stayed in was definitely poorly cleaned. There was dirt in the corners, the fan in the bathroom was covered in a layer of dust, and we found a hair clip on the floor that didn't belong to us. Not really major issues, but - certainly sloppy. The location of the hotel is great, no complaints about that. Be careful about taking a room on the 2nd floor, it's pretty noisy. I probably wouldn't stay here again, especially not after reading some of the responses from their management team regarding the fact that owners take precedence over just random guests. If this hotel doesn't treat ALL guests (owner or otherwise), with the same level of service, and the same amount of appreciation, this property is not worth anyone's hard-earned vacation dollars.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CanadianAbroad_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's BeachPlace Towers, responded to this review, 25 July 2013
We are sorry to hear that you did not have a positive experience at Marriott's BeachPlace Towers. This is not typical of the guest experience at our resort and we would appreciate an opportunity to personally address your concerns. Please contact us at customer.care@vacationclub.com or at 800 860 9384. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 July 2013

 I must say that I am truly disappointed with the Marriott Beach Place staff.  When we arrived on July 19th at approximately 2:30, we were told our room was not available and that they would call us once it's ready.  We politely left and waited for the call.  It was getting close to 4 pm and check in is at 4 pm.  We decided to go back to the lobby....it was now 4:15 pm.  We were told that our 1 bedroom unit wasn't ready but the efficiency section was. We could go to the efficiency section and we would get a call once it was ready.  Once inside the efficiency section, we had a message saying our entire unit was available now.  Apparently the staff doesn't communicate well here with each other.  We had to call the lobby to have keys sent up to us to get into our 1 bedroom unit.  The bellman brought up keys and they did not work.  He had to go back down to get more keys. Once we were inside our entire unit, we noticed that the room was dusty, like it had been shut up for weeks and never cleaned.  We were told that a manager inspects all rooms once they are cleaned. They said they would have our unit cleaned again.  Once the unit was cleaned, we noticed that no Manager came to inspect the unit.  

Our refrigerator had a bottom freezer which would not close properly and it would not open all the way.  They sent maintenance to check.  He used the rooms hair dryer and got the door to open more and it sealed somewhat right for a day.  We had to call again with the same issue. Maintenance came, did the same thing and left.  When we called, yet again, with the same issue, we were told that nothing was wrong with the freezer.  This time, we waited for maintenance to arrive and my husband showed him the problem.  It was obviously broken and not sealing right.   We finally got the refrigerator replaced!  We were also told that maintenance comes into each room to spot check everything in the units.  Two outlets did not work and the refrigerator had issues.  Not very good spot checking!  

One thing I love to do during my vacation is to swim in the mornings because of Marriott's heated pools which feels so good and gets me energized for the day.  Our first day here, I tried out their pool and it took my breath away.  It was too cold.  My husband went into the lobby to ask them to heat it.  They said they would have someone look into it.  The water never got warmer.  We were told by Marriott Staff that the pool reads 85 degrees and that is what The Health Department regulates them at.  It sure didn't feel like 85 degrees!  After the third day by the pool, we noticed other people complaining about the water temperature. We then knew it wasn't just us!  My husband went back in to complain and was told it would be looked into.  After about half an hour, we saw no one at the pool checking on the water temperature.  My husband marched back in and demanded the water to be checked.  The staff said that the maintenance was checking the water temperature from another location.   What a crock!!!!  My husband demanded for a thermometer and have the water checked from the pool.  We were told, yet again, by the General Manager that they have to follow Health Department regulations.  We called the Health Department and found out that no such regulation exists on swimming pools.  We were lied to!!!!  Do these employees not know that it is our Association fees that keeps them in a job?   After dealing with Marriott's Advocate over an overwhelming amount of emails and my husband calling them out on their lies, the pool finally got heated at the 85 degrees that they said it was at on our first day.  The pool is great now!!!  

On our second day here, we were outside our balcony and noticed that no one was at the pool which was odd.  I wanted to go swimming but didn't want to waste my time going down if the pool was closed.  I called front desk 3 times and no one answered.  My husband tried calling as well and got no answer.  He then called the concierge and was switched to activities.  My husband asked if the pool was open and explained why he was asking.  She laughed and said it was definitely open.  We went downstairs and saw that the pool was closed.  Irritated, we went into the lobby to complain.  Three people were working the front desk, chatting amongst each other.  They obviously looked too busy to answer our calls.  We complained but they didn't care. 

This Marriott does not pay any attention to detail.  Things will not get fixed until a guest complains.  We noticed that they have fruit flavored water in the lobby for guests but no cups to retrieve the water.  When we received our welcome packet, iit contained outdated activities.  We had to go back to the lobby to get an updated list.

Also, the Market Place has downsized tremendously to make room for Marriott's sales gallery.  We, as owners, are penalized so Marriott can have a sales gallery to get suckers to buy into these timeshares. I wish Marriott would buy ours back but that will never happen.  We are stuck.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Sonia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's BeachPlace Towers, responded to this review, 25 July 2013
We are sorry to hear that you did not enjoy your stay at Marriott's BeachPlace Towers, I understand the resort leadership team and customer care have already addressed your concerns. To clarify one of your comments, please note that the MarketPlace was not downsized to make room for the sales gallery. The MarketPlace was downsized due to the loss of revenue since the opening of the CVS at the BeachPlace Mall. As your other issues have been addressed, we will not provide further comment here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2013

I am staying in this timeshare trap at the moment. I have had to have several items fixed in the room and dealt with rude staff from day one. Don't even expect the staff to act any other way.

The pool was too cold for the first 4 days. You will have to demand that they heat it. They will tell you it because the health dept. regulates the temp. All lies. I was even told that by the customer care. They were of no help. Don't even bother with them. They only contact beach place, believe what they tell them and try to smooth it all over.

If I were using this as a hotel stay, I would leave but what do you do when you own a timeshare week. There is nothing you can do. You are stuck. Don't buy timeshares from Marriott. You will regret it. after you buy one, they bug you to buy more weeks and when you don't, they get mad at you and become very hateful. If you check out the reviews you will see that rude staff is a common thread. Again, customer care is of no help. They respond to a lot of these reviews and act like they are so sorry for your experience. Sorry is when you do something to correct the problems.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Phillip J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
133 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 July 2013

beuatiful resort...great rooms but thought I was in south beach...very very busy....we had an intercoastal view and it was fantastic...incredible weath absolutely incredible....

right across from the beach and plenty of places on each side of us.....but ...as an old guy...out of my league....it was a 'happening place" for younger people....kind of like a strolling meat market so to speak....I wont be back....I need a relaxing environment...this wasnt it....cant fault the resort...it is wonderful...rooms were fantastic....staff was great....but the location wasnt for me

Room Tip: ask for the intercoastal view as high up as you can.....at least above the 10th floor
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 448811traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tustin, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2013

Returned from 7 days in this great property, which is literally next store to the high end Ritz Carlton. After reading some reviews, I was a bit nervous. We had a beautiful 2 bdrm villa on the 17th floor-great tip to ask for the Intercoastal Waterway views. We loved the water/city/sunset view each night. Parking was well marked, and we always found a spot quickly once we wound our way up to the Marriott levels (P-4 & 5). Elevator waits were not a big deal, and we actually rode the service elevator a few times, thanks to the crew who made space for us.

The remodel going on didn't interfere with our experience at all. Loved the location, a short walk to the beautiful beach out front. Get to the pool/towel shack by 8 if you want to borrow a beach chair/umbrella. Appreciated the TA tips on parking, views. We benefitted from them and really enjoyed this property. Loved the 24 CVS for last minute needs. We'll be back!

Room Tip: Intercoastal Waterway Views allow a view the sunset each night so either side of this property works...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jeanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2013

This place has become our second home for many reasons: great location, excellent beach, and super comfortable rooms! Children have a place to play, the swimming pool area is attractive, the little market is helpful and all of the stores, restaurants and cafes in the area make the place even more inviting!

Room Tip: All rooms are excellent! Ocean view the best!
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  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blanca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's BeachPlace Towers

Property: Marriott's BeachPlace Towers
Address: 21 S Fort Lauderdale Beach Blvd, Fort Lauderdale, FL 33316
Region: United States > Florida > Broward County > Fort Lauderdale > Central Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 128 Hotels in Fort Lauderdale
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Marriott's BeachPlace Towers 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Experience the seaside from your balcony at the Marriott's BeachPlace Tower. Just a few footprints from the beach, you can smell the ocean while you open your door. ... more   less 
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Also Known As:
Marriott`s Beachplace Towers Hotel Fort Lauderdale
Marriott Beachplace Hotel
Marriott Fort Lauderdale
Fort Lauderdale Marriott

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