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Homewood Suites by Hilton Fort Myers Airport / FGCU
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Reviews (1,181)
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All reviewsgulf coast mallhome away from homebreakfast and dinnerbeer and winefull size refrigeratorfort myers airporta great place to stayliving roomfree shuttleshuttle servicethe entire staffthe general managercomplimentary breakfastexcellent stayfront desk staffshopping and restaurantsbusiness center
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675 - 680 of 1,181 reviews
Reviewed 1 May 2014

We stayed at this property for an extended period and near the end had to stay a few extra days. We added the dates online and when we notified the front desk about making sure we stayed in the same room they gave us a very hard time, as our online booking was not for the same category, it was $10 less! So they actually were going to move us, even though we paid thousands of dollars for our 3 weeks. In the end they "did us a favor" and let us stay for those 2 nights in the same room, how giving of them! HORRIBLE FRONT DESK STAFF! RUDE and UNFRIENDLY.
Overall we were not happy with our stay, had issues with A/C, beds were not comfortable and in general not a good stay. I preferred our stay at the Embassy Suites, as better front desk and staff overall are much better.

Room Tip: Go somewhere else
  • Stayed: April 2014, travelled on business
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3  Thank motions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbieclark, General Manager at Homewood Suites by Hilton Fort Myers Airport / FGCU, responded to this reviewResponded 16 May 2014

Thank you for your review.

I agree, if you would have had to move after a 3 week stay, I can see how that would have been inconvenient. I am glad my team worked with you.

I am sorry that you felt your stay and our staff did not meet your expectations.

We take all reviews very seriously, and utilize this knowledge to be better every day.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

Very close to airport w/ free shuttle to hotel. Great service & clean rooms/suites. Love the free shuttle service within 5 miles. Mall & restaurants right across the street. Free breakfast! Staff was very friendly. I would definitely stay there again.

Room Tip: They take AAA discounts. Shuttle service is available until 1am.
  • Stayed: April 2014, travelled solo
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1  Thank Luis_Bee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbieclark, General Manager at Homewood Suites by Hilton Fort Myers Airport / FGCU, responded to this reviewResponded 16 May 2014

Absolutely! Why drive, when we can shuttle you?

Thank you so much for taking the time to share your recent stay with us! I have an amazing team that really loves what they do each and every day.

It is reviews like this, that really gives back the joy of hospitality!

Thank you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

Our family of 5 loved the suite at the Ft. Myers Homewood Suites. Perfect for a good night's sleep, relaxing evening and a quick shuttle to the airport. Pool was too cold to swim, otherwise great stay!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank marlor598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbieclark, General Manager at Homewood Suites by Hilton Fort Myers Airport / FGCU, responded to this reviewResponded 16 May 2014

Thank you for your review!

I will definitely check on the pool temperature, this would not be the "norm".

We hope to see you and your sweet family again soon. :-)

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Reviewed 14 April 2014

We stayed here for five nights in April-2014. We had a great hot breakfast every day. They offer a free dinner Monday thru Thursday with free beer and wine. We only went to one dinner and it was very good. This is one of the best places we have stayed for the price. We would stay here again. We had a great discounted senior rate.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Donald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbieclark, General Manager at Homewood Suites by Hilton Fort Myers Airport / FGCU, responded to this reviewResponded 16 April 2014

Thank you so much for your positive comments!

My team was elated this morning when I read your review! We are so glad that you will be back again the next time you visit Fort Myers!

Have a wonderful day!

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Reviewed 12 April 2014

Rooms are spacious & clean with comfortable furnishings, typical of most Homewood Suites that we've stayed in, and the service was good both in our room and at the front desk. I wasn't impressed with the dinner offerings the 2 nights we were there, and the breakfast buffet was only adequate, but given the number of guests eating there, it seemed fine for most. The nightly rate at this hotel is high compared to some other airport area hotels, so you are really paying for these "free" meals.

  • Stayed: April 2014, travelled with family
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Thank Denise876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debbieclark, General Manager at Homewood Suites by Hilton Fort Myers Airport / FGCU, responded to this reviewResponded 14 April 2014

We sincerely appreciate you taking the time to share your recent experience. I am sorry that you were not impressed with our complimentary dinner or breakfast buffet.

However, with that said, high ratings are very much appreciated. I hope that you will be back to Fort Myers again soon, and give us another chance to exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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