I came here on business and asked, in advance, if the hotel had proper WiFi capacity. I was assured that it did.
Not so. The WiFi did not work and when I brought it to the attention of the front desk they told me they would have tech support call me. Two hours later, someone from Pakistan calls and tells me that I needed to fix my computer. Well, my computer works fine.
Next, I called customer service. After sitting on hold and talking to a robot, I was told that they had no clue why I was not able to use WiFi with ALL 3 of my devices AND that my trip would not qualify for reward points because I booked through Travelocity.
This is pathetic. Some corporate clone will respond and apologize, bla bla but the fact is I lost business on this trip because this hotel did not live up to its word, much less try to.
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- Also Known As:
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- Hyatt Place Fort Myers At The Forum Florida