This is so terrible it will sound like a fictional story, but its sadly true:
We booked the property through VRBO (a known property rental site) and were promised a week in paradise. It was anything but. They do not show pictures of the location anywhere other than tripadvisor, and we booked it thinking it was another property. The pictures make it appear that it is on the beach, or at least close to one. It is 3 blocks away down a rocky dirt road, then across the busiest road on the island, then down a path.
We booked the location with Rhonda the manager, but she was not there when we arrived like she told us she would be. Instead she sent her husband who was extremely unprofessional, crass, and just plain rude. We arrived in confusion as to why we were where we were standing. The property was shared with 2 other people, one neighbor to the left (its a condo) and then the owners LIVED UPSTAIRS. We were renting out what is equivalent to their basement. My wife broke down bawling because she had booked the location in cash and it was nothing that we had expected. Rhonda's husband Philip (who has nothing to do with the properties, as stated by himself) laughed at my wife and said "are you seriously crying?" She then explained how it was nothing that she had expected it to be, and he began badgering her saying that her reasons for not liking the location were "bull***" because this was his home and he was happy living here. She ran into the other room crying while I spoke with him, and he said we could leave and we could work out a refund. I asked if this could be guaranteed, but he said no because Rhonda was out with her girlfriends and she manages the property. SHE WAS OUT WITH HER GIRLFRIENDS. That's why she couldn't meet up with the people that just rented her property for a week.
We scrambled to find a hotel at 9 PM on a Thursday, which is difficult because they are all almost full. While we waited to find a place and a cab, we looked around the property and took pictures of everything that was wrong. The washer and dryer were completely dismantled and hanging open in the middle of the unit, the drop down ceilings were water stained and sagging, the ceiling fans were shaking and one almost fell on my wife when she went to shut it off, the shower head was puttied on, and the floors looked like someone just scraped tile off of them. Cabinets were also missing doors and the screens on the front were not blocking insects from coming inside. Rhonda called the floors rustic and said they had just remodeled.. She also said the presentation of the ceiling fans were not what was important, and that they were safe.
My wife tried contacting her multiple times, and when she finally got a hold of her, she said she would not be giving a refund because we took her time from her. She left us abandoned in a state we are not from with her husband who we feared was not in control of his emotions.
My wife wrote a review on the site we rented it from and stated everything that I have previously mentioned. Rhonda (the manager) wrote back saying that she is overly emotional and delusional. Rhonda wrote back stating she was there when we arrived, completely lied about her interaction with us (which never happened because she couldn't show up), and threw slander about my wife on VRBO.com. May I repeat, Rhonda has never met my wife nor myself because she failed to show up to the property.
I tried resolving this with her as well one on one. I figured, why not, shes never met me, doesn't know me, and doesn't have opinions about me. I started talking with her and she stated she is not doing the refund solely because my wife wrote a negative review about her property. Very unprofessional, very childish, and unbelievably insane. She contradicts everything she tells us, and then tried to sell me on staying there again as if it were an option. The property is unsafe and disgusting. Mold, insects, and hazards everywhere.
She has been avoiding my wife since we left, I had to pose as a potential renter to speak with her.
Please stay away, there are plenty of nice rental properties in the area as well as fairly priced hotels with amenities for the same price - on the beach - and have the decency to clean before you show up. STAY AWAY.
I will post photos of everything once I speak with my wife who documented everything at the location.
If there was a rating worse than Terrible classified as "WTF" I would choose it in a heartbeat.
- Official Description (provided by the hotel):
- Your luxury home away from home. A great weekend getaway to relax on our white sugar soft sand. #1 Island Hideaway has just been remodeled inside and out. Each suite has a king size pillow top bed with linens used only at 5 Star Resorts, spa like bathrooms, fully stocked gourmet kitchens, flat screen TV's, cable, wireless internet. Several outdoor sitting areas to relax in with waterfalls, fire pits, tiki torches and beautiful tropical landscaping. New pool and spa coming summer 2010. Just bring your clothes and food and toiletries. Come spoil yourself. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA and Evoline ltd so you can book your #1 Island Hideaway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Island Hideaway Hotel Fort Myers Beach
- #1 Island Hideaway Fort Myers Beach, Florida