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“Not concerned with safety”

Adventure Water Sports, Inc.
Ranked #6 of 73 Tours in Fort Myers Beach
Certificate of Excellence
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Attraction details
Owner description: Welcome to ADVENTURE WATER SPORTS, INC! We are your premier destination for 'fun in the sun' on beautiful Ft. Myers Beach, Florida. Come experience an exciting ride on our waverunners, kayaks, stand-up paddle boards, and sail boats, or enjoy a relaxing guided dolphin tour around the island on jet skis. If you just want to relax and enjoy the sun, come sit in our comfortable beach chairs with umbrella.Come by yourself or bring the whole group! Our experienced, customer friendly staff will make sure your adventure will be one to remember. You will enjoy our new equipment and our focus on safety first! You will receive detailed instructions on rules and operation before embarking on any of our adventures.ADVENTURE WATER SPORTS, INC. Is located at the Pierview Hotel & Suites on Ft. Myers Beach. Plan your adventure today! Reservations are not necessary, but recommended to guarantee your spot and get FREE parking. We look forward to providing you safe, family fun and we thank you for your business.
Reviewed 9 November 2012

We recently went on a 1 1/2 hour Dolphin Tour out of Fort Meyers Beach with this company (we bought tickets thru Groupon at $55 each) and are lucky we came back alive/uninjured. We had never been on Jet Skis before and were concerned about the wind and waves (Hurricane Sandy was on the Atlantic side of Florida). We were told not to worry and that they waves were quite manageable and the guide would be with us - just stay 100 feet behind him. As soon as we started, the guide zoomed way out in front of us and basically left us on our own - we could see him out in the distance. The waves and wind were impossible for us (I am an expert skier and and in good shape) and things only got worse. Eventually one of my sons and I were thrown off our jet ski and luckily managed to reach out and get a hold on it. We were being tossed back and forth by they waves and tried to make our way to the shore. After about ten minutes the "guide" showed up. His only concern was how to get us back on the ski so we could ride it back to their office - he didn't even ask if we were ok. We told him that threre was no way we would get back on the ski and we would walk to the main road and get a ride back to his office. He was furious and screamed and yelled at us. We walked away, took a taxi back to their office, got our car and left.

I know we share some of the blame for going out in bad seas however we took the word of Adventure Water Sports that the waves were not dangerous even to first timers. Their interest was in our money, not our safety. One last thing, during our ordeal we never spotted anyother people out on jet skis. I guess the other companies shut down for the day.

4  Thank 13Ezra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason n, Owner at Adventure Water Sports, Inc., responded to this reviewResponded 28 June 2014

Thank you for writing a review. I am saddened to hear that you received such a poor experience with us. It is not at all what we stand for at Adventure Water Sports and I apologize for that. Our tour guides receive extensive training on safety and customer service. Our customers should always be made to feel comfortable and safe and clearly this day you did not. Let me assure you, the tour guide that took you out this day is no longer working with Adventure Water Sports. His customer service that day will not be tolerated.

I can promise you that our interest is not in your money. We strive for repeat customers, not one time customers. We have policies that prohibit us from operating in conditions that are not safe. The Florida weather is always changing and we understand that if the conditions are not safe to operate, then we don't. We operate on the ocean, and some days can be calmer then others. You mentioned not seeing other companies on the water. Let me assure you, we have a close working relationship with our competitors in regards to weather and safety and we all work together to communicate about the day's conditions and safe operation. The tour guides all understand the importance of safety across the entire Fort Myers Beach coast.

I hope you will come back and give us a chance to redeem ourselves. I will personally guarantee that the tour guides currently working at Adventure Water Sports are some of the best on the beach!

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Reviews (326)
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295 - 299 of 326 reviews

Reviewed 9 June 2012

The guided dolphin tour is not safe for young children. We called ahead and were told is was fine for kids to do. The waves are so ruff on the gulf and it takes 30 mins of going through all that to get to the bay, where we saw one dolphin. I was pretty upset how much money we spent to see one dolphin and for our kids to be terrified.

1  Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason n, Owner at Adventure Water Sports, Inc., responded to this reviewResponded 13 June 2012

We are sorry to hear that your adventure was not as you had expected. We take all feedback seriously, and appreciate your review. Adventure Watersports prides itself on providing safe fun for the entire family. We are aware that the conditions on the water are not the same for every tour we take out, (trust us we'd make it shine every day if we could) however our experienced guides do take the conditions of the wind and sea into consideration before daily departures. We hope that next time you are in town, you will give us a second chance. We really are the fun in the sun of Fort Myers Beach!

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Reviewed 28 May 2012

Rented a wave runner from there. Good amount of space out on the water to enjoy a good ride. A lot of fun.

Thank CTRunner21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason n, Owner at Adventure Water Sports, Inc., responded to this reviewResponded 13 June 2012

Thanks for the review! We love getting feedback. Come back and visit us soon!

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Reviewed 5 May 2012

Comfortable lounge chairs with an umbrella. Nice staff. Parking. Many types of sports equipment. Good food and rest rooms are close by.

Thank torobuque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason n, Owner at Adventure Water Sports, Inc., responded to this reviewResponded 28 June 2014

Thank you for sharing! I couldn't agree more, Adventure Water Sports is conveniently located in the heart of Fort Myers Beach! Next time you visit, check out our Stand-Up Paddleboards!

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Reviewed 4 December 2011

We went on the guided dolphin tour. We saw several dolphins while spending about 2 hours on the water. By far the best deal for dolphin tours on fort myers beach! The staff was very friendly and helpful as well. We definitely recommend not leaving without going on this tour!!

KJ from Ohio

2  Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jason n, Owner at Adventure Water Sports, Inc., responded to this reviewResponded 28 June 2014

Thank you for the review. The staff works hard to provide a great experience. I am glad to hear that you enjoyed the tour.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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