Coming from Scandinavia in the middle of our cold, snowy winter we stayed at the hotel during three nights, right ahead of Christmas. The location is what makes the hotel enjoyable, due to the fact that it is situated right on the beach. Therefore the view is magnificent (especially during sunsets), surrounded by the sea, the beach and the palms.
Also, as you have the beach right outside, you have the possibility - as we did - to walk barefoot for several kilometers (or miles, if you prefer :-), in the great sand.
The hotel is even situated in a silent domain with short (550 meters / 0,3 miles / 7 minutes) walking distance to the area close to the fishing pier where you will find restaurants and some (very touristic, simple, cheap, senseless) shopping.
I do not want to sound too picky; but the area - when it comes to restaurants & shops - is monotonous, basic and without style. It isn’t necessarily anything wrong with that…however, everything depends on your expectations. And we had expected more style and quality.
A rather interesting observation was that we had expected that there would be a lot of more people the days before Christmas. However, until Christmas Eve the area, incl. the beaches, was very quiet and empty.
From Christmas Day and forward the high season obviously started! It was very interesting to see the change. The area really got alive.
(Ourselves, we moved - according to our plans - during Christmas Eve from Fort Myers Beach to a house by the channels in Cape Coral. The week after Christmas Eve we then visited Forth Myers Beach a couple of times, and saw the immense change in the number of people.)
As I already said, the hotel’s primarily asset (with the rooms overlooking the shore and the sea) is the location directly on the beach! The hotel building itself is a bit aged and a general renovation wouldn’t harm.
I experienced that the room rate we paid (the value) was quite good.
However, what really surprised us was the lack of genuine service and happiness among the employees….and especially among the front desk staff. The first sign of this we noticed in the e-mail conversation with the hotel when we booked our room some months ahead of our arrival: No greetings; very short businesslike messages; no personal approach - very indifferent.
Also, during our stay at the hotel, when passing or approaching the front desk, the staff did never greet us. They behaved unconcerned and without commitment and dedication. If only one staff member was there; he/she usually seemed very busy reading something, and when two of them were there, they were busy talking with each other.
At the wall next to the front desk you may study two diplomas from Best Western Hotel’s head office, appointing the/some employees of this hotel to excellent customer service.
From my memory, I do believe that the diplomas were quite new…
How is that possible? There were no conformity at all between the diplomas and what we as guests experienced. This is not reliable.
Finally, I also have to mention the breakfast. Personally (maybe because we are Europeans) we found it very limited and dull. The lack of places to sit for breakfast is very frustrating.
The hotel should be aware of the fact that without the building’s geographical situation right on the beach, there is nothing special at all about it!
If the hotel should make efforts to implement improvements in how their front staff encounter and manage their guests, the results will undoubtedly be more satisfied guests.
And if even the “hardware” (the building, and especially the breakfast incl. the breakfast area) should generally be upgraded; I surely believe that the money invested would be profitable.
- Official Description (provided by the hotel):
- Come discover the BEST WESTERN PLUS Fort Myers Beach Resort Hotel, located in the Town of Fort Myers Beach, Florida. Our resort is located directly on a secluded beach at the north end of Estero Island overlooking the Gulf of Mexico where fiery sunsets will leave you spellbound. ... more less
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- Also Known As:
- Best Western Plus Beach Hotel Fort Myers Beach
- Best Western Beach Hotel
- Best Western Fort Myers Beach
- Fort Myers Beach Best Western
- Best Western Plus Beach Resort Fort Myers Beach, Florida