After one of us was burned by a faulty lamp, and several other room deficiencies were called to management's attention as the lamp was returned to the desk , they agreed to get maintenance while we were out. 3 hours later, we returned. Nothing had been done. Next morning, the coffee maker flooded the counter. At checkout we asked the hotel to honor the 100% Satisfaction Guarantee posted in every room. Meanwhile, the maids had stripped the room, even though we had not checked out and our belongings were still in the room. The desk refused to issue credit, not denying the problems, but saying only the owner Mr. Patel could do that and he would not be available. In fact, he never became available. We then had the desk agree and sign my list of deficiencies; the evidence is ironclad. The hotel sent the charge to DIscover regardless, and then claimed that once the charge had been entered no credit could be issued (nonsense, of course). We then involved Discover (no use, since the only thing they cared about is whether we actually stayed at the motel) and then the chain's franchisor, Choice Hotels. It was clear they understood the situation perfectly, but said they had been unable (and could not) force Mr. Patel to honor the guarantee. The State of Florida was then asked to look into the motel's safety aspects, and found several deficiencies (our room had by this time been fixed), but could do no more. The Better Business Bureau was informed, and in their reply to BBB, the motel continued to refuse to issue credit, and even began to lie about the events (notwithstanding the signed list). They continue to deny responsibility. We recommend AVOIDING THIS MOTEL.
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- Also Known As:
- Fort Pierce Quality Inn
- Quality Inn Fort Pierce