Upon drive up, the exterior and public areas looked fine. Our check-in process was efficient and smooth. We were surprised at the wide hallways and the generous size of our room. Upon arrival, we noticed that our room was stuffy and warm. Thinking that this is not unusual on a hot Florida July afternoon, we turned down the A/C and went out for the evening.
We returned to our room at 10PM and the room was 79 degrees, despite the A/C being on. We called the front desk and a maintenance person arrived quickly. He worked on the A/C and found a wiring problem. He also tried to fix the volume on our TV; it would not go high enough to hear. He said he would look for an A/C unit and TV for us. After 30 minutes, I called the front desk: "The maintenance person was looking for the A/C unit and TV for us." After another 30 minutes, I called the front desk again. The lady said the maintenance person went home for the night. I asked about changing rooms; we could not as the hotel was full. After some prompting on my part, the night desk manager offered a deeply discounted rate for our inconvenience if we would stay the night. We agreed.
Upon checkout the next morning, the day manager had notes about our experiences. However, she said we were only offered a $40 discount, not the rate promised the night before. After considerable debate at the counter, I asked for the General Manager. The desk person tried calling the GM at home (it was Sunday) but could not reach her.
I made calls to the GM, Michelle Garcia, for two days after our checkout. She was gracious and ultimately gave me the discount rate promised. However, I had to spend a considerable amount of energy to resolve this issue; I only wanted what was promised me to get me to stay the night in a tough situation.
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- Also Known As:
- Comfort Hotel Fort Walton Beach
- Comfort Inn And Suites Fort Walton Beach, Florida