There is no evidence that this property's managers care about customer satisfaction in the least. As a one time customer, the Management's decision to minimize the cost associated to a comfortable stay by their guest is never more evident than the hastle I had to go through just to get more than TWO (2) towels in my condo unit for a four night stay. They verbalized their intent on two guest utilizing two towels over and over for four days. There was ONE (1) hand towel and no other Terry Linen in the Condo at all; no wash rags, no bath mats and no kitchem towels. The lady on the phone with whom I booked with said I had a pool view and gulf view. Thats hilarious, as all I could see was power transformers and the green roof of the run down property next door.
The Manager's responce; "Sir, we are booked solid and you must have misunderstood what the lady said on the phone. If I had a room, we could give you a chance to upgrade. We offer towel service, if you call us." The next morning with a loud thundering boom at the door followed by two guys opening the door came a plastic bag full of linen.
I stay in the Destin area at least a month during the summer season and I must say from my point of view this is the Motel 6 of Condo Rental Companies.
Power Transformers and Green Roofs with No Towels
- Official Description (provided by the hotel):
- Destin West offers the best of many worlds. We encompass both sides of the island, with beautiful views of both the Choctawhatchee Bay and Gulf of Mexico from our family-friendly condos and penthouses. Tired of the sand? Relax on the deck of our large Gulf-side pool while kids enjoy the adjacent Splash Garden. Or float in the Lazy River at our Bay-side tropical pool oasis. We feature villa units all the way to 3 bedroom fully equipped condominiums, all with private balconies. Penthouses feature double decks with roof-top private hot tubs. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Booking.com, getaroom.com and Evoline ltd so you can book your Destin West Beach and Bay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Destin West Beach And Bay Hotel Fort Walton Beach
- Destin West Beach And Bay Resort Fort Walton Beach, Florida