My husband & I have been dining at Embers for a few years.
Excellent food & wait staff. Nice hostess at the front door, but only one hostess who is very over worked. They need 2 on the door at all times. Embers always seems to be busy, the foyer is very small, and it can pile up with guests while the hostess is seating another party or on the phone.
Oh- the phone! NO ONE ever answers the phone. Even after 5 p.m.
Even if you leave a message for a reservation they NEVER call you back!
Of course, they are always busy, we love the food, and it is close to our Gainesville residence,
and they have outdoor seating which is very nice. We can bring the dog along.......
So we continue on.
With all these customers, perhaps they could spring for 2 at the front door?
Also, no dedicated bartender Monday thru Wednesday, so the waiters have to make their own drink orders. When they get slammed, which is often, another problem arises.
Many guests like to dine at the bar also. We do at times. so MAYBE a bartender would be in order for the bar area at night! Every night.
Just some thoughts from some of your biggest fans.
The Front of the House needs work.