I arrived at this hotel and expected a clean room and reasonable customer service. When I received my room - it was a smoking room. I had not reserved a smoking room. They called and asked if everything was OK - I advised them that it wasn't - that I had reserved a non - smoking room. They said basically, tough luck - you reserved with Hotwire - and those were the consequences. I do not feel that simply because the hotel allows the rooms to be booked at a discount with Hotwire - they should be allowed to force you to take a smoking room. This is exactly what they did - be aware of Hotewire and this Holiday Inn. Very poor customer service, they should have done something to correct this.
- Official Description (provided by the hotel):
- WE ARE CURRENTLY UNDER CONSTRUCTION, Holiday Inn Express I-75 Gainesville, FL Hotel's Staff Welcomes You. Just off I-75, the Holiday Inn Express, Gainesville / I-75 SW hotel puts you in the heart of Gator country, half-way between the Wild Adventures and Walt Disney World theme parks and 2 hours from Tampa's cruise ship hub. This pet friendly Gainesville, Florida hotel's location is extremely convenient for corporate and leisure travelers. The hotel is near the University of Florida, Shands Hospital at UF and the offices of Nationwide Insurance and Farm Bureau Insurance. For travelers with interests further away, Gainesville Regional Airport (GNV) is just 20 minutes away and for other major cities guests just hop onto the interstate via exit 384 which is right behind the hotel! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Gainesville/i-75 Sw Hotel Gainesville
- Holiday Inn Gainesville
- Gainesville Holiday Inn Express
- Holiday Inn Express Gainesville/I-75 SW Florida