Pollo Tropical in Gainesville is a decent restaurant. The staff is very friendly and they work hard to get you through the line quickly.
The chicken is good, but the rice is crunchy and lacks much flavor. I always mix the salsa in with my rice to give it some kick.
My only complaints were that the soda machine needs to be disassembled and cleaned-some slime came shooting out of the coke nozzle into my kid's drink, and one of the male employees went to the bathroom and didn't wash his hands when he was done. Luckily, we had our food already!
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