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“Poor Customer Servie”

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Homewood Suites Gainesville
Ranked #12 of 44 Hotels in Gainesville
Certificate of Excellence
Palm Coast, FL, United States
1 review
“Poor Customer Servie”
3 of 5 bubbles Reviewed 16 May 2014

The hotel itself is very nice and the suite arrangement works well for us. However, we were in an accessible room and the toilet was anything but accessible. We also encountered a problem on the morning we checked out because the elevator was not working and my husband is disabled. It significantly delayed our departure and the attitude of the desk clerk was "oh well".

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 21 May 2014
Thank you for taking time to write a review of your recent stay with us here on Trip Advisor. Your feed back is very important to us. First, I would like to apologize for the inconvenience you experienced with the elevator. Technical difficulties of this nature are a manager’s worse night mare in our industry. Not only are we force to wait for someone from the Elevator Bureau to come out to inspect the problem but we also have a hotel full of guests to accommodate. I wish you would have contacted the desk so that one of our team members could have come to assist you with your luggage. I will also be looking into this matter deeper to find out exactly who you interacted with at the desk that particular morning; as we strive to provide a level of service that not only meets, but exceeds guest expectations. Should you return to Gainesville please reach out to me directly for reservations so that I may better assist you in finding an accessible suite that better fits your needs? No two handicap-accessible suites are the same; some are for hearing impaired only, some have roll in showers, others have shower benches, and there are various other components involved. I would just like to make sure we get you into one that meets your needs. Again, thank you for your time and thank you for choosing Hilton!
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537 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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  • German first
  • Japanese first
  • Swedish first
  • Any
English first
Boca Raton Florida, United States
1 review
5 of 5 bubbles Reviewed 12 May 2014

Visited for UF graduation. Location,parking all very good. Rooms were perfect size and had full size refrigerators. Would definitely recommend. Staff very friendly and helpful. Also great place for your pet!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 13 May 2014
Thank you for taking time to write a very positive review of our hotel regarding your recent stay with us during graduation. We understand that graduation is a very special time for our guests and is also one of the busiest weekends for us as hoteliers. I am very happy to know you enjoyed every aspect of your stay during that weekend. In fact the Homewood Brand as a whole is pet friendly. I myself am a pet owner and travel quite frequently with my pets and understand just how important it is to find a hotel that allows your furry family members to stay comfortably with you. I hope that if you return to the Gainesville area you will allow us the privilege to accommodate not only you but your pet as well. Again, thank you for your time and thank you for choosing Hilton!
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Macclenny, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 12 May 2014

a nice clean hotel rooms comfortable with extras offer: manager's special and breakfast also USA newspaper offer. wireless Internet offer in my room too. Located within walking distance of local restaurants and shopping areas.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Delores S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 13 May 2014
Thank you for taking the time to write such a great review regarding your recent stay with us. We strive to provide; outstanding service with clean and comfortable accommodations to each and every guest, every stay. I am more than pleased to know that you enjoyed every aspect of your stay with us, including all the amenities and meals. Our location in Gainesville is prime time, which in turn leads a lot of our guest to dine out during the duration of their stay. However, in your case you got to experience our Evening Manager's Reception first hand. We take our meal periods very seriously and make it a point to serve items that are attractive to every guest. I hope that in the future if you return to the area you will allow us to accommodate you once again. Thanks!
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Jacksonville, United States
1 review
5 of 5 bubbles Reviewed 11 May 2014

The Homewood Suite in Gainesville is an excellent location for business travel, because it is conveniently located directly off of the I-75 Interstate and there a lot of stores, gas stations, and restaurants available, in the area!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Constance S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 13 May 2014
Thank you for taking time to write a great review of our hotel regarding your recent stay with us. Whether traveling for business or pleasure you cannot go wrong with the Homewood Brand. As stated our location is located conveniently close almost everywhere here in Gainesville. I hope that in the future should you return to the area, for work or pleasure you will allow us to accommodate you. Thank you for your time and thank you for choosing Hilton!
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Orange Park, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 8 May 2014

Nice hotel, staff and overall experience. I travel quite frequently and will go out of my way to schedule for a stay in this hotel. The access to interstate makes this property access perfect and the restaurant(s) in the area are plentiful.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 13 May 2014
Thank you for taking time out of your daily schedule to write such a fabulous review of our hotel here on Trip Advisor. Your feedback is very important to us as it allows us to evaluate ourselves from the guest perspective. Judging by your response I take it you were just passing through the Gainesville area. I am very pleased to know however that should you pass by again you will allow us to accommodate you. Please contact us ahead of time for reservations at (352)-335-3133. Thank you for your time, we look forward to seeing you again in the future!!!
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2 reviews
5 of 5 bubbles Reviewed 5 May 2014

The room was very clean and comfortable. I was very unhappy because I had to go downstairs and outside in the rain to the front lobby for ice and soda. Nothing was available on the floor! I would think twice before staying there again. The cost was a little expensive. Small things seem to upset the "apple cart".

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 13 May 2014
Thank you for taking time to complete one of our guest surveys regarding your recent stay with us here at Homewood Suites, Gainesville. It is our mission to provide outstanding service with clean and comfortable accommodations to each of our guests, every stay. I would like to offer some insight as to why we do not have vending located on the guest room floors. Back when Hilton was designing the Homewood Brand one of the main goals was to provide the "Home away from home" feel. Including vending on the floors was thought to take away that feel, so instead they provided a full size refrigerator with ice maker in your suite. However, it does take some time to generate the ice. I totally understand how having to return to the lobby can become and inconvenience, I just wanted to offer further insight into the Homewood Brand design. I am very pleased to know that your suite was very clean and comfortable. Again, cleanliness is of the up most importance in our industry. Should you return to the Gainesville area please do not hesitate to contact me directly for reservations at anytime, as I would be more than happy to accommodate your travel needs. Again, thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gonzales, Louisiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

Our recent stay at the Homewood Suites by Hilton in Gainesville, Florida was very relaxing, quiet, and enjoyed by all of our family with us. We had a 2 bedroom suite for 1 night on our way home from a Disney vacation. This Homewood Suites is the best one at which we have stayed so far. The rooms were comfortable, clean, and the staff was friendly and helpful. We all enjoyed the personal attention and pleasant, joyful personality of Flower, the breakfast hostess. The free beakfast food was delicious. We would definitely consider staying here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank babsm5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles W, Manager at Homewood Suites Gainesville, responded to this review, 13 May 2014
Thank you for taking time to write such a great review of your recent stay with us here at Homewood Suites, Gainesville. I am very pleased to know that you enjoyed every aspect of your stay with us. We strive to provide exceptional service and accommodations to each of our guests, every stay. I also very pleased to know that Flower was ever so helpful. Her hard work and ability to provide outstanding service does not go unnoticed. Should you return to the Gainesville area, please do not hesitate to contact us directly for reservations at anytime. Again, thank you for your time and thank you for choosing Hilton!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Gainesville

Property: Homewood Suites Gainesville
Address: 3333 SW 42nd St, Gainesville, FL 32608
Phone Number:
Region: United States > Florida > Gainesville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Gainesville
#11 Family Hotel in Gainesville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Gainesville 3*
Number of rooms: 103
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Gainesville hotel in Florida is an upscale, all-suite hotel situated off I-75 at Exit 384 not far from the University of Florida. We are conveniently located in Gainesville's popular restaurant row area, where guests will find excellent dining options and a variety of other local tourist attractions nearby. The Homewood Suites Gainesville hotel features 103 suites, including 11 two-room and 46 one-bedroom suites with separate living and sleeping areas, along with 46 studios. Each of our spacious suites offers all the comforts of home and a great range of amenities that you deserve for a short or extended stay in Gainesville, including: * Fully-equipped kitchen with a full-size refrigerator, microwave and coffee maker * Two televisions * DVD player * Complimentary wireless and wired high-speed Internet access * Two phones with data ports * Iron, ironing board and hair dryer. Join us for excellent guest accommodations and quality temporary housing. Our professional and friendly staff is available 24-hours a day to make sure you have a splendid stay at the Homewood Suites by Hilton® Gainesville hotel. Make Yourself at Home!® ... more   less 
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Also Known As:
Homewood Suites Gainesville Hotel Gainesville
Homewood Gainesville
Gainesville Homewood Suites
Homewood Suites Gainesville Florida

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