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“Best hotel on the road”

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Best Western Gateway Grand
Ranked #4 of 44 Hotels in Gainesville
Certificate of Excellence
GreenLeadersBronze level
Lantana, United States
1 review
“Best hotel on the road”
Reviewed 25 April 2014

absolutely one of the finest hotels on the interstate hwy. We have stayed here a number of times and have never been disappointed. We travel with our schnauzer dog "FIONA" and she also enjoys her stay here

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lewis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince S, Rooms Division Manager at Best Western Gateway Grand, responded to this review, 21 May 2014
Thank you so much for your repeat patronage! We hope that our dog walking station makes easier for you and Fiona. As many of our staff are pet owners ourselves, we do everything we can to make things convenient for our guests traveling with their furry family members!

We'll look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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809 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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English first
Brandon, Florida
2 reviews
Reviewed 23 April 2014

For the last 5 years, when I have to do business in this area, I stay here. I try to finish my business early, because they have a nice pool area, very relaxing,and I try to spend a couple fo hours there before going back to my room to do paperwork. The rooms are very spacious, and the staff is wonderful. I also like that there is a resturant attached to the hotel, and there is a Dairy Queen just down the road for a evening walk. The breakfast is good enough for me. Even though the hotel sits right on the interstate, I have never heard the traffic from it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince S, Front Office Manager at Best Western Gateway Grand, responded to this review, 5 May 2014
Thank you so much for your business over these past five years! We will continue to do everything we can to make sure your stay is relaxing and enjoyable.

As a long-time guest, you will be excited to know that we have many renovations in the works at the moment. Not only are we in the process of getting entirely new furniture for our Double and King rooms, we will soon be getting brand new carpet in all of the public areas of the hotel!

Thank you again, we look forward to the next five years!
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Alachua, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2014

The Gateway Grand is a beautiful hotel...inside and out. The Spanish style lobby lovely pool area and extra comfortable beds, plus a cooked-to-order breakfast make this a great hotel for business or pleasure. I will stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lynne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince S, Front Office Manager at Best Western Gateway Grand, responded to this review, 5 May 2014
Thank you so much for your kind words! I'll make sure that the housekeeping, maintenance, and grounds keeping staff who work so hard to keep our hotel looking beautiful receive these comments!

I am so glad to hear that you enjoyed a good nights sleep, as we just received all new beds in our Traditional Double and King Deluxe rooms!

We can't wait for your next stay!
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Atlanta, Georgia
Level 6 Contributor
210 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 16 April 2014

Very nice property that isn't easy to find off the exit. Nice pool and hot tub and a good breakfast.
King room was spacious but a long way from the front desk. Bar/Restaurant was outside around the Hotel ...quite unusual...but overall a good value close to Gainesville

Room Tip: Ask for close to the elevator
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rllbol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince S, Front Office Manager at Best Western Gateway Grand, responded to this review, 5 May 2014
Thank you so much for the feedback on your recent stay. I apologize for the inconvenience you had in locating the property, please feel free to call us any time if you need directions or route recommendations.

I'm glad you enjoyed the spacious King Deluxe Mini-Suite, with the half-wall that separates the room into a sleeping and sitting area. I'm sorry to hear that your room was further from the lobby than you prefer. As certain areas tend to fill up quick, you can always tell us any preferences you have when making your reservation, and we'll do everything we can to hold a room for you that will meet your needs!
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Canton, Georgia
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 April 2014

When I made reservations for a night stay at the BEST WESTERN PLUS Gateway Grand in Gainesville, FL, all I was looking for was the assurance that my room would have a handicapped bathroom friendly with a roll-in-shower.
I have to say that when we got the first view of this hotel we were so pleasantly surprised. We felt as if we had arrived into one of those ‘medievail hostels’ that you find in Europe. And that feeling stayed with us all through the parking lot –for we found ample and easy parking space, the staff ( 2 girls) at the reception desk were delightful, our room was big enough, the bed was king size and the bathroom had my requested roll-in-shower.
So we had a restful night and next morning we enjoyed a very nice breakfast.
There was some kind of repair work or addition construction being done in the back yard but I am sure once that would be completed it will also look magnificent. In fact, one friend of mine told me she had held her daughter’s wedding reception in that hotel a couple of years ago.
The hotel even offers a 10% discount for its restaurant, which we did not take advantage of because we had been invited to dinner some were else.
I would be happy to come back and spend a week in that beautiful and affordable hotel.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank viamalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince S, Front Office Manager at Best Western Gateway Grand, responded to this review, 5 May 2014
Thank you so much for the gracious comments! I was so happy to hear that we were able accommodate your needs during your stay. Nothing pleases our Front Desk staff more than knowing they contributed in making a guests stay memorable and enjoyable!

The maintenance you witnessed during your stay was part of a project to keep our hotel exterior clean and beautiful and I'm sure you will love the way it turned out on your next stay!

I hope you have a chance to try the Gators Den Sports Grill during your next visit. With specials like the Grouper Baton Rouge, the Pasta Primavera, and the Down Home Meatloaf (my personal favorite) I'm sure you'll find something that's perfect for you!

We look forward to that week long visit!
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Minnesota, United States
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed 8 April 2014

Was not accommodating for 2 pm arrival and check in. Had to wait 2 hours until the 4 pm hotel check in time. They were too busy preparing for a wedding party. Location is far from most things in Gainesville. It is difficult to write anything nice after this long wait.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vince S, Front Office Manager at Best Western Gateway Grand, responded to this review, 5 May 2014
I am sorry to hear that we were unable to accommodate your early check-in request during your last stay. While we always do our best to accommodate special requests, rooms are not always available prior to our 4pm check-in time.

When rooms become vacant, we clean them as quickly as possible while still maintaining our high standard of cleanliness. During periods of high-occupancy, certain room types may not become vacant as quickly as others, resulting in a delay in having those room types available for check-in.

Taking these factors into account, we know that we will always have a few of every room type available by 4pm, and set this as the guaranteed check-in time so that you can plan your trip accordingly, knowing that you will have a freshly cleaned room if you arrive at 4pm or later. Of course, we would never ask a guest to wait if there was a room already cleaned for them and are happy to check a guest in early if there is a room available!

Thank you for your understanding as we strive to give each guest the best stay we possibly can!
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Savannah, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014

Main point: This hotel is gross.

Details: We booked the hotel through Priceline and ended up paying a little over $100, which is about four times what it should've cost. Lobby and exterior look promising but then you get to the room. There was gum on the floor, sticky stuff on the tv stand, and pee on the toilet seat. The room looked like it hadn't been cleaned in weeks. If you have any other options for lodging, take it. Stay away from this place!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Courtney E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron G, Front Office Manager at Best Western Gateway Grand, responded to this review, 5 May 2014
I am very sorry to hear that we were unable to satisfy your expectations during your stay. Cleanliness is extremely important to our property and all rooms are cleaned and inspected thoroughly before being rented to our guests. I will make sure that our Executive Housekeeper is made aware of your situation so we can take measures to ensure it does not happen again. Please be aware that we are available 24 hours a day at the Front Desk, and would be happy to assist you if you are ever dissatisfied with any aspect of your stay. Thank you very much for making us aware of this situation.
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Additional Information about Best Western Gateway Grand

Property: Best Western Gateway Grand
Address: 4200 NW 97th Blvd, Gainesville, FL 32606-3742
Phone Number:
Region: United States > Florida > Gainesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Gainesville
#3 Green Hotel in Gainesville
#4 Family Hotel in Gainesville
#7 Business Hotel in Gainesville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Gateway Grand 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Best Western Gateway Grand Hotel Gainesville
Best Western Hotel Gainesville
Best Western Gainesville
Gainesville Best Western
Best Western Gateway Grand Gainesville, Florida

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