The first thing you think when you book an "airport hotel" is: ok, in five minutes I will be taking a shower and resting in a comfortable bed.
This hotel has a main issue: is located around 30 min from the airport.
I also was unlucky because i had to wait the shuttle for 45 minutes. And when the shuttle was leaving the airport, the driver came back to pick up another passenger.
Finally, it took me 1h 30 min to get to my room.
The rest of the stay was fine. The rooms are ok and the pool is perfect.
Just think twice if you are gonna wait so long to get an "aiport hotel"
Thank you for taking the time to share your review with Trip Advisor. I apologies that our shuttle service didn't meet your expectations and the inconvenience you experienced getting to the hotel. I will meet with the transportation team and share your feedback with them. Please know that your comments are important to us and we value our guests feedback.
Generally a good stay, the main issues I had were:
The air freshener used in general areas were a bit too much
The water in the shower was settling as I bathed and the shower was had black scuff marks in the base
Had issues with the noise in the corridor from the other guests at all hours will trying to sleep.
The windows in the room could not be opened.
Apart from that the staff on a whole were very friendly, approachable and helpful. Great location for shopping, within walking distance to many shopping areas.
Thank you for taking the time to share your review with Trip Advisor Please except my sincerer apologies for the issues that you experienced during your recent stay. Please know that your comments are important to us and I will follow up with my team and share this with them. I was happy to hear that our service team was friendly and approachable.
We thank you for your business.