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Holiday Inn Express Miami-Hialeah (Miami Lakes)
Ranked #1 of 6 Hotels in Hialeah
Level 5 Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Adequate”
Reviewed 20 January 2014

Adequate accomodation for the price. Functional and quite comfortable actually. The free continental breakfast is great although the dining area is small when the hotel is busy (which it was). The only drawback is no good restaurants in the area although lots of fast food choices nearby.

Room Tip: Rooms towards west side will be quieter as there is a freeway adjacent to the east.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foamboy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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414 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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ORD
Level 6 Contributor
229 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 12 January 2014

Had a recent stay.

Room a bit dark, not as fresh look/appearance as most HIX I've stayed at. Bed/pillows/linens were ok.

Free parking & Wi-Fi.

Normal breakfast offerings, staff was terrific in terms of keeping things fresh/warm/stocked.

Rate was decent & I needed a stay for the Big Win 2014 promo, otherwise I'd choose elsewhere to stay unless you need to be in the area.

Temps had "plummeted" to 50s, so we didn't get a chance to see outdoor pool area.

Holiday Inn Express
6650 W 20th Ave
Hialeah, FL

Room Tip: In the parking lot were a number of semi trucks who had engines running, so noise could be a problem...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SweetWillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 27 January 2014
Dear SweetWillie,

Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. Please allow us to apologize for the shortfalls you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hialeah, Florida
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 January 2014

i was here for 1 night with my family, we had 2 rooms, the front desk staff is ok, not overly as pleasant as my previous visit a few years ago but still somewhat nice, my only issue with this hotel would have to be the maintenance guy kicking my family out of the pool area telling them it was closed way befor the 10 pm closing time we were told at check in and at breakfast being told to come back tomorrow for sausage as that days meat was done. this was at about 9:15 am on a sunday morning when breakfast is supposed to go until 10 am . as a platinum ihg member i let the front desk know about this as i am un accustomed to such treatment, especially being as i had been there before with no issues. also finding the entrance can be a bit tricky but its ok if you just want to rest

  • Stayed June 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank LadyJKin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 27 January 2014
Dear LadyJKin,

Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. Please allow us to apologize for the over-all experience you had during your stay. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgetown, Barbados
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2014

The only downside to this hotel is the location. Transportation makes it much easier and convenient to get to the mall, which is too far to walk and difficult to get a taxi. Fortunately we had transportation so it was not a hassle getting around.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port of Spain, Trinidad
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 January 2014 via mobile

My husband and I spent 2 days at your hotel to tone down from a fantastic vacation trip in Las Vegas.
We had made a reservation at another hotel (a few meters from yours) and upon getting there we met the most unprofessional and discourteous csr. Which made us immediately cancel our booking with them and chose yours. It was the best decision we made. Even though we did not have a prior booking with your hotel, the front desk employee invited us to have breakfast while she got us a room. This was very generous of her. All the members of staff were pleasant and very helpful. Thanks to you all, keep up the great work see you guys soon

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1wendytnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lowell, Massachusetts
Level 4 Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 December 2013

I picked this hotel after reading Tripadvisor - I was very cynical about some of the reviews calling out names of all the staff. I thought it to be unusual that so many people would find similar ways to praise a hotel - for reference try any other hotel and see how many times staff are mentioned in Tripadvisor reviews. So I was hesitant to say the least but still decided to stay here because of my generally positive past experiences with Holiday Inn. I can say now my stay was very satisfactory!

We, family of four, stayed here for one night on our way to Key West. Our check-in was quick. Our room was reasonably good with two welcoming double beds. The bathroom was clean and spacious. Everything worked! We could hear a fair amount of foot traffic, but with two young kids myself, I cannot really complain as this was during the holiday season. The elevator was slooooooow... at one point we wondered if it was going anywhere or if we needed to call for help (I am not kidding, this one is from the Stone Age).

The breakfast was the typical Holiday Inn fare - eggs, muffins, bagels. It was very crowded but we managed to find a place to sit quickly. The staff was exceptional in clearing tables and cleaning up after guests. The kids really loved all the options, especially the pancake maker.

The checkout process was also very quick and efficient. Overall this was a good (not great, because of some of the minor issues) stay. The area around the hotel is safe and there is ample parking space.

I would recommend this place even though I can say that I did not identify any of the staff mentioned in some of the other reviews. Maybe I needed to stay longer to get to know them but everybody was nice!

Room Tip: Ask for a low floor. You don't want to get stuck in the elevator!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frantix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 30 December 2013
Dear Frantix,
We greatly appreciate that you shared your positive comments about your stay at the Holiday Inn Express & Suites Miami-Hialeah on the TripAdvisor website. Thank you for chosing to stay with us and that you recommend our hotel. Next time you are back in the Miami-Hialeah area, please feel free stay with us again. I would personally like to meet you and your family. Happy New Year! Regards, Rosalyn Long Laso - General Manager.
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Munich, Germany
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 December 2013

we stayed from Nov 12the untill Nov 17the 2013 at your Hotel.
I would like to express our thanks to ,Nayda,Loreso Michell,Jamason and all others who pleased us during our stay. Our stay was verry nice, because of your Staff, all of them , hope we did not forget anyone,were so helpfull and always so friendly in answerring any questions we had

Room Tip: Dieses Hotel ,nicht weit vom Flughafen eignet sich sehr gut um erstmal anzukommen in Miami nach eine...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cecilemritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 27 December 2013
Thank you for your kind review! I am very pleased to hear that our staff was friendly and our service was memorable. I will be sure to pass along your comments to these hotel associates and their supervisor. We hope that you will stay with us again the next time you are visiting our area. Warm Regards, Rosalyn Long Laso - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Property: Holiday Inn Express Miami-Hialeah (Miami Lakes)
Address: 6650 W 20th Ave, Hialeah, FL 33016-2611
Phone Number:
Region: United States > Florida > Hialeah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Hialeah
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
Holiday Inn Express Miami-Hialeah (Miami Lakes) Florida

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