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“Good price, reasonable location”

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
Ranked #1 of 6 Hotels in Hialeah
Sao Jose Dos Campos, SP
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good price, reasonable location”
3 of 5 bubbles Reviewed 31 March 2014

Compared to other hotels in Miami, the price was very reasonable. The staff were friendly whenever I needed help.

The bed was quite uncomfortable (too soft). It is a low cost hotel, so breakfast is quite simple. The Hotel is near the airport, but the location is not the best in Miami. So if you want to stay in a Holiday Inn, I suggest you choose one that is not in Hialeah.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreazotelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 16 April 2014
Dear andreazotelli,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We are sincerely sorry to read about your negative experience over the mattress. Rest assured that your comments will be looked into and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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402 reviews from our community

Traveller rating
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    72
    36
    24
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142
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Nashville, Tennessee
Level Contributor
166 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 bubbles Reviewed 30 March 2014

First, the positives: Our room was clean, the bed was comfortable, and the bathroom was also clean (but problematic -see below).

We always think a while before writing a bad review - and we are frequent travelers - so everything below is serious and not flippant.

It was surprising when we arrived and noticed the iron gates on the east side of the property were closed. With only one ingress/egress point open, one would wonder if this was a codes violation of some sort.

The internet wi-fi in this property was extremely slow and mostly unusable. Guests don't expect lightning-fast speeds at hotels, but this was measured at 50 - 60k, and that is unacceptable. I opened a case with the tech support team, but that obviously did not help since either the wi-fi access points or the internet access link to the carrier is seriously overloaded.

The toilet would run every 45 seconds. Yes, about every 45 seconds it would run for about 10 seconds to refill. Simple to fix, easy for housekeeping to report, but requires attention by someone.

We were surprised there was only whole milk available at breakfast.

The elevator system beeps loudly as an elevator passes each floor. So, even though we were on the fifth floor, we were annoyed by the beeping coming from the elevator shaft every time an elevator would pass by *any* floor, going up or down. Our room was near the elevator, so this loud beeping was a major annoyance. In other hotels, the elevator only makes a soft "ding" when it arrives on your floor. At this property, the tone is quite loud. You don't have to have sensitive hearing to be annoyed by this if your room is near the elevators. Travel with a white noise generator (sound machine) to help out in these situations.

Speaking of the elevator area, we were surprised that groups of people congregated for hours late at night in the elevator lobby on our floor for general (loud) conversation. Perhaps this is a cultural phenomenon of which we are unaware. Whatever the case, I finally phoned the front desk at 11PM to ask if they were viewing this activity on their monitors. They had not been doing so, but when I mentioned it they did view the security camera and agreed this was unusual and sent someone to ask the crowd to disperse. It does seem they would have noticed this prior to being called.

The breakfast personnel were quite friendly and helpful and should be commended. The front desk personnel were not nearly as pleasant and seem to be in need of training.

At $160/night before taxes, this property delivers poor value and does not cause one to consider this chain for future stays, though we have had mostly good experiences with HIX in other locations.

Room Tip: Don't stay here if you need to use the Internet. Don't accept a room within 3 doors of the e...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 15 April 2014
Dear DavidLou,

Thank you for taking the time to express your thoughts and concerns. Please accept our sincerest apology for the over-all experience you had that did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

A great choice at a good price. Ample parking, nice pool that's not crowded. A good breakfast with lots of choices. A had a great nights sleep in a comfortable pillow top bed. We had a microwave and refrigerator that made our expenses less for our vacation. It was a spacious room. The shower was great, good pressure and a nice curtain with curved rod. A good pick!

Room Tip: We had a room for the hearing impaired on the first floor.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 bubbles Reviewed 4 March 2014

We stayed here for 3 nights and were not impressed by this hotel. It is not up to holiday inn express standards. It is dirty and seems like needs renovations badly. Room felt cheap and it was dirty. Bathroom was not much better. Front desk staff are rather rude. Don't bother to tell them anything because their answer is well we can't do anything because we have not received any other similar complaints. They allow big rigs to park in the hotel parking lot which does not help since they are noisy.

Room Tip: Not sure if there are any good rooms since we stayed in 2 different rooms and both were of the same...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhargavipl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

Very good location for visiting Miami Beach and other places in Florida.
Full breakfast and wide rooms with free internet wifi.
Even the breakfast was good, plentiful, with very friendly atmosphere. Free Parking. The sounds of the nearby streets felt a little bit, but not been absolutely no problem. I recommend it highly to those who, like us, do not want to only visit the beach life but beautiful Florida.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AssoDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 23 February 2014

Booked here by our travel agent as a pre cruise overnight stay. At airport advised no shuttle bus to this hotel so we had to take a taxi which was an adventure as our aged driver could not find this hotel stopping four times to have a think and then driving past it He took so long he came off the meter and charged a lower fare but it still came to forty dollars! Location was between new medical type facilities and run down industrial units The only food available was at a burger king and Shell garage around the corner The hotel was clean and we had a large apartment type room. The staff were very friendly an d helpful and the hotel had a nice pool. Breakfast was a bun fight as there were two coaches staying as well. It would have been better to put taxi fare towards a more central hotel

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brad4dboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review, 10 March 2014
Dear brad4dboy,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lower Keys, Florida
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 15 February 2014 via mobile

Don't know how old the building is but it seemed new. Very clean, friendly and helpful staff, and a great location. It's right off the highway but we could not hear any noise. The area felt safe and had many places to eat. The hotel serves breakfast that we did not eat because we left early.

Stayed February 2014
Helpful?
1 Thank Isabel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Property: Holiday Inn Express Miami-Hialeah (Miami Lakes)
Address: 6650 W 20th Ave, Hialeah, FL 33016-2611
Phone Number:
Region: United States > Florida > Hialeah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Hialeah
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
Holiday Inn Express Miami-Hialeah (Miami Lakes) Florida

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