Posted August 28, 2009
I ended up having a dispute with this hotel about charges caused to my debit card. Upon arriving at this hotel and inspecting my room and I cancelled my reservation with cause. I was out of the hotel in short order and never regretted my decision. When I left this hotel, I was told my reservation was cancelled that there would be no charges. I never spent one night at this hotel.
When I returned home, I reviewed my checking/debit account and discovered that there was a charge from Ramada for two nights. A few letters were written in regard to the charge and there was some discussion about who had caused the charge. The name on the charge clearly indicated the name Ramada so I believe that this hotel lied to me more than once about charges.
The online booking service that made my reservation did refund the charge but I believe that the online service was just trying to act in a responsible manner. Neither the hotel, nor management companies associated with this hotel provided a written response to my letters. It seems that the charge should never have occurred and Ramada did not act appropriately to correct the problem.
My experience was unpleasant. Upon finding this site after my vacation and reading the reviews, I found that I share many of the same complaints as other people. I did not find the hotel staff to be pleasant, friendly or accommodating. No one ever gave me an apology. I got a refund but it was not easy.
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- Also Known As:
- Hollywood Beach Resort Cruise Port Hotel Hollywood
- Ramada Hollywood Beach Hotel
- Ramada Hollywood Beach Resort
- Hollywood Ramada
- Hollywood Beach Resort Cruise Port Hotel Florida