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Reviewed 18 June 2017

This management company only owns rooms at Hyde Resort and you do not get many of normal services that a resort would offer as the attendants will notify you upon checking in. Also, Diego who was our point of contact in what I believe works for Upscale Beach Resort Apartments, Floridian Investments, and possibly Rutois International Reality. Basically, I walked into the apartment to notice it was not really clean as well as had a foul sewage smell. Looked around and found an unpleasant surprise of feces crusted all over inside the master rooms toilet. Notified Diego about the problem. Not ONCE did Diego ever speak to me on the phone and only via text. Very poor customer service. Even had to cancel on the room as it took over 5 hours to even speak to a human being. The room smelled so bad we had to book another room through the actual resort that treated us very kindly. Diego, please take note on how a real company provide service within the hospitality industry. You should have seen the text conversation with this joke of a contact. Refused to get any compensation from Diego until it was too late. Even wanted us to lie to the resort that the problem was fixed yet the room with feces and sewage smell still existed!! Stay away from Diego & Upscale Beach Resort and just book through Hyde as they have great prices with iPrefer.

Room tip: Don't book with this management company. You have better things to due while traveling for pleasure or business.
Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank protovici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017 via mobile
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Date of stay: August 2017
Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile
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Date of stay: July 2017
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC